Ratings based on 698 Guest Reviews
Hear it directly from our travellers
2.6 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Love the wood carvings out front.
Went to sleep, got woke up by somebody pounding on back door. Got up, hollard at them they took off. Noticed back door was only closed by safety chain. Closed it and locked it. Also back door or framing warped. Floor was dirty, lot of dirt spread around, also one of the lights above the bed was not working. No cable TV. Ice machine not working.
Comment from Hotel Management
Apr. 15, 2024 by Customer Care Team, Hotel Management
Dear James, we sincerely apologize for the disturbances and inconveniences you experienced during your stay. Your feedback is crucial, and we take it seriously. We'll handle the issues with the back door, including the safety chain and the door framing, immediately to ensure the safety and security of our guests. Additionally, we'll investigate the cleanliness issues you mentioned and ensure our housekeeping team takes the necessary actions to maintain our standards. We'll also look into the malfunctioning light and the cable TV and ice machine concerns to rectify them promptly. Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.Best Regards, Customer Care Team
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Mar. 1, 2024 on Expedia
McDonald's and in and out are close with stores close by also
Comment from Hotel Management
Mar. 1, 2024 by Customer Care Team, Hotel Management
Hi Mark,It's great to hear that you found our location convenient, with popular dining options like McDonald's and In-N-Out nearby, as well as stores for any essentials you may need. We strive to provide our guests with easy access to amenities and attractions in the area, and we're glad you found this aspect of your stay enjoyable. If you have any other questions or need further assistance, please don't hesitate to let us know. We're here to ensure you have a comfortable and pleasant stay!Best Regards, Customer Care Team
by A traveller
Posted Feb. 26, 2024 on Expedia
I liked everything about it and the staff was friendly it was quiet where I was able to get a good night sleep.
Comment from Hotel Management
Feb. 28, 2024 by Customer Care Team, Hotel Management
Hi Brandon,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations. It's fantastic to know that you found our staff friendly, the environment quiet, and that you were able to get a good night's sleep. Providing a comfortable and peaceful experience for our guests is our top priority, and we're delighted that we could deliver that for you. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future! Best Regards, Customer Care Team
by A traveller
👍
Posted Feb. 18, 2024 on HotelsBetter than expected. Room is nice. Love in n out burger.
Comment from Hotel Management
Feb. 21, 2024 by Area Manager, Hotel Management
Thank you Christian. We are happy to hear you enjoyed your stay. Looking forward to seeing you again.
by A traveller
Posted Feb. 4, 2024 on Expedia
It was horrible. Everything about it. Basty people everywhere. Yelling all night. And morning. The rooms were run down. Should not even be used ass a motel. I even had to switch room first thing. The first rooms bathroom shower flooded the bathroom. The remote. Did notwork . And there was even missing tile throughout the room. Second room wasnot any better. I even have the pics to prove it.
Comment from Hotel Management
Feb. 5, 2024 by Customer Care Team, Hotel Management
Hi jeanette,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we take your comments seriously. We understand the importance of a clean and comfortable environment, and it's clear we fell short of meeting these expectations. We appreciate your patience in switching rooms, but it's disheartening to learn that the second room did not provide the expected improvement. We will investigate and address the issues you've raised to ensure that our property meets the standards we strive for. Your satisfaction is our top priority, and we hope to have the opportunity to make amends and provide you with the experience you deserve.Best Regards, Customer Care Team
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Customer Care Team, Hotel Management
Hi Kiefer,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team
by A traveller
Posted Jan. 10, 2024 on Expedia
I reserved this establishment for an overnight stay for my son and 2 teenage grandsons.
Worst Motel 6 they've ever stayed in. The wall had blood on it. There was a hole punched in the wall of the bathroom. The deadbolt didn't work. The parking lot had several drug addicts. My son said had I not already paid he would have left.
He said he had stayed at the Motel 6 With Ukiah before and it was decent.
This was Motel 6 North. I wouldn't recommend this place to anyone.
If I could have give no stars I would have.
Comment from Hotel Management
Jan. 11, 2024 by Customer Care Team, Hotel Management
Hi Selina,We sincerely apologize for the disappointing experience your son and grandsons had during their stay at our Motel 6 North. Your feedback is deeply concerning, and we take these issues seriously. The conditions you described are not reflective of our standards, and we are investigating the matter to address and rectify each concern you raised. Cleanliness, staff service, and maintaining a safe environment are top priorities for us. Please be assured that we are taking immediate actions to prevent such occurrences in the future. We appreciate your understanding and hope you reconsider giving us another opportunity to provide the service and accommodations you expect from Motel 6.Best Regards, Customer Care Team
by A traveller
Posted Jan. 6, 2024 on Expedia
Very nice and helpful management. Room was super clean! Some rather sketchy people staying here though.
Comment from Hotel Management
Jan. 9, 2024 by Customer Care Team, Hotel Management
Hi NANCY,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our management very nice and helpful and that your room was super clean. However, we apologize for any discomfort caused by the presence of some guests. We take the safety and well-being of our guests seriously, and we will review and enhance our security measures to ensure a more comfortable stay for everyone. Your feedback is valuable, and if there's anything specific you'd like to share or if you have suggestions for further improvements, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an improved experience!Best Regards, Customer Care Team
