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Burrstone Inn, an Ascend Collection Hotel

3.0 star property
Enjoy the free WiFi at this 3-star Utica hotel

Choose dates to view prices

Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Meeting facility
Standard Room, 1 King Bed, Non Smoking
Lobby
Dinner served
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Gym

Explore the area

View in a map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Saranac Brewery
    ‪5 min drive‬
  • Place, Stanley Theater
    ‪5 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(48 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Utica

In Utica .You'll be within half a mile (1 km) of Utica College and 2 miles (3 km) of Charles A Gaetano Stadium with a stay here. New Hartford Recreation Center and Mohawk Valley Health System - Marketing & Communications are also within 2 miles (3 km).

What's nearby

  • Utica College - 8 min walk - 0.7 km
  • Saranac Brewery - 5 min drive - 5.1 km
  • Utica Memorial Auditorium - 5 min drive - 5.4 km
  • Stanley Theater - 5 min drive - 5.4 km
  • Utica Zoo - 6 min drive - 5.4 km

Getting around

  • Utica Station - 14 min drive
  • Hancock Intl. Airport (SYR) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Pizza Boys - ‬16 min walk
  • ‪Domino's Pizza - ‬3 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

Enjoy the free WiFi at this 3-star Utica hotel
Burrstone Inn, an Ascend Collection Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, an Ascend Collection Hotel. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 3-star Utica hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 3792 sq ft of conference space
  • 341 sq m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 1012 reviews
Rating 8 - Good. 313 out of 1012 reviews
Rating 6 - Okay. 103 out of 1012 reviews
Rating 4 - Poor. 53 out of 1012 reviews
Rating 2 - Terrible. 39 out of 1012 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pool was dirty no one ever cleaned it, on Saturday night there was a party at the hotel with a bunch of rowdy kids looking to intimidate and start confrontations with the guests. They also trashed the bathrooms and areas around the hotel. Harassed the staffers and heard someone say there were weapons involved.don’t know why the police weren’t called! This was not acceptable
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. We will go back.
Stayed 1 night in Jun 2025

8/10 Good

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Denny

Liked: Cleanliness, property conditions & facilities
Friendly and speedy check in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Layla

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved the bed, very sturdy mattress, no pain after sleeping on it. The bathroom and everything else was very clean. Staff is very friendly. The breakfast was good. Would stay there again if we come up again.
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Mary B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice and the food was great
Stayed 1 night in Apr 2025

10/10 Excellent

Alen

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

6/10 Okay

Jim, Webster

Stayed 1 night in Jun 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms and decent breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Isiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came during karaoke night so I thought it was going to ruin my night because I’m so use to hotels with super thin walls I thought for sure the music would be unbearable. Nope, didn’t hear as much as a peep in my room. I absolutely love quiet hotel rooms and I base my ratings on that and the smell of the room. Fantastic hotel to stay!!!
Stayed 2 nights in May 2025

8/10 Good

Charleeann

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice little story they didn’t have a party in the hallway, which made it a little uncomfortable going back-and-forth to the room
Stayed 1 night in May 2025

8/10 Good

Susan

Travelled with family
Check in and out was fine! Lobby furniture could be updated as well as new carpet. Overall the room was good.
Stayed 1 night in May 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mohamed

Travelled with family, Business traveller
Liked: Cleanliness
Very nice people the room very clean and comfortable the breakfast so good
Stayed 2 nights in May 2025

10/10 Excellent

Etan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible lighting in the room. The TV didn't work. The advertised free cookies were mostly absent. The breakfast was great! The food in the Beer Garden was terrific!
Stayed 2 nights in May 2025

10/10 Excellent

Terri

Travelled with family
Disliked: Amenities
The area is good. The room had a musty moldy damp smell. The TV could have more channels and the air conditioner just made the room smell more like damp cat
Stayed 1 night in May 2025

4/10 Poor

Mike

Travelled with family, Travelled with pets
Disliked: Amenities
Very outdated property which had an odor throughout. The room, hallway and elevator all smelled. They were stingy on the towels but would give you more if requested. Front desk was almost always vacant-no employees around. Breakfast was mediocre at best. Carpet in room almost felt wet-i wore shoes 100% of the time. Bed was comfortable but the sheets and blanket(if you want to call it that) seemed way to small for the bed and paper thin. Don’t recommend staying here!!!!
Stayed 2 nights in May 2025

8/10 Good

MARICHU

Liked: Cleanliness, amenities
The location in perfect where ever you want to go to Utica.
Stayed 1 night in May 2025

8/10 Good

Randall

Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and clean. Staff was very friendly and helpful.
Stayed 1 night in May 2025