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4.1 out of 5

"Beds comfortable, service ok, only rooms clean. Cookies good wish there was better variety channels to watch. " More

By a verified traveller on Sat 15 Feb 2020

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Hotel Description

Enjoy the indoor pool at this 3.5-star East Syracuse hotel

Close to airport

Within 6 miles (10 km) of this hotel, you'll find Destiny USA and Erie Canal Museum. Also within 9 miles (15 km) are Everson Museum of Art and OnCenter Complex.

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 250 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, sitting areas, and refrigerators.

Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
C$126* Per night/room 28 Feb. - 29 Feb.

Standard Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

DoubleTree by Hilton Syracuse ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Syracuse

Everyone (10) Couples (2) Family (1)
3 out of 5
Beds comfortable, service ok, only rooms clean. Cookies good wish there was better variety channels to watch.

Posted by , from Syracuse on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by General Manager

Felicia, thank you for staying with us. We are delighted to read how much you liked your well-maintained room and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon. Thank you, Rob Benetti, General Manager

5 out of 5
It was nice. My kids loved one piece of art in the hall of the first floor, it was one nature scene when you walked one way and saw another nature scene when you walked the other way. It was a big hit with my 10,8 and 5 year olds.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by General Manager

Bridgid, thank you for choosing to stay with us at DoubleTree by Hilton Hotel Syracuse and for your fantastic review. We are thrilled to know your kids loved the beautiful decor of our property and that you all had a wonderful time with us. Thank you once more for sharing your experience, and we look forward to hosting you and your family again in the future. Thank you, Rob Benetti, General Manager

4 out of 5
Liked the location, a bit dated but clean. Great brkfst

Posted by on 30 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by General Manager

Thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans and for confirming how convenient our location is. We are also glad to know you enjoyed the delicious breakfast we offer. We appreciate your feedback and look forward to your next visit with us. Thank you, Rob Benetti, General Manager

2 out of 5
I will never book here again. Check in is 4 pm and we were assured our room would be ready - it wasn’t. We had plans so at 5:30 we had to change in the lobby bathroom and put our bags into our car. Despite being promised that they would call when our room was ready, they didn’t, and when we returned later that evening there was no evidence that we had checked in previously. The lobby is nice but the rest of the hotel is dated and tired.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by General Manager

Thank you for taking the time to review your stay. Prompt and impeccable service is a must, and we apologize for the unfortunate delay in getting your accommodations ready for your arrival. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We are sorry for the inconvenience you encountered and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, Rob Benetti, General Manager

5 out of 5

Posted by on 11 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by General Manager

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at DoubleTree by Hilton Hotel Syracuse, and we look forward to welcoming you back soon. Thank you, Rob Benetti, General Manager

4 out of 5
We liked that the hotel had a restaurant and bar in case we didn't want to travel.

Posted by on 8 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by General Manager

We are pleased your stay was a fantastic one, and you especially liked that we had a restaurant and bar in our hotel. We want to thank you for your nice rating, and all of us at DoubleTree by Hilton Hotel Syracuse look forward to your next visit. Thank you, Rob Benetti General Manager

4 out of 5

Posted by on 14 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by General Manager

Thank you for taking the time to post a generous rating of the DoubleTree by Hilton Hotel Syracuse. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Thank you, Rob Benetti, General Manager

5 out of 5

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by General Manager

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at DoubleTree by Hilton Hotel Syracuse, and we look forward to welcoming you back soon. Thank you, Rob Benetti, General Manager

5 out of 5
Perfect location to visit SU. We had a lovely visit with our son.

Posted by , from CT on 24 Sep. 2018

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Comment from Hotel Management

25 Sep. 2018 by General Manager

Thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans and for confirming how convenient our location is! We couldn't agree more. We appreciate you sharing with fellow travelers, and we look forward to your next visit with us! Thank you, Rob Benetti, General Manager

5 out of 5

Great choice

Excellent hotel, clean, modern finishes. Indoor and outdoor pools,fitness room, and restaurant. 2 complaints... 1. Pillows were not comfortable at all 2. $18 for a breakfast buffet is unreasonable

Posted by , from NY on 31 Dec. 2017

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Comment from Hotel Management

1 Jan. 2018 by General Manager

Bryan, thanks so much for choosing DoubleTree by Hilton Hotel Syracuse for your stay. We are thrilled to know you loved many aspects of our stay and enjoyed the facilities we offer. Your feedback is important to us as it will help us to improve our guest experience going forward. We look forward to having you back the next time you are in the Syracuse area. Thank you, Thomas Olsen, General Manager

About the DoubleTree by Hilton Syracuse

Location 6301 Route 298, East Syracuse, NY 13057

Property Features

DoubleTree by Hilton Syracuse offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 16006 square feet (1487 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree by Hilton Syracuse. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 3.5-star East Syracuse hotel is smoke free.

  • 250 guestrooms or units
  • 7 levels
  • 16006 sq ft of conference space
  • 1487 sq m of conference space
  • Built in 1977
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Syracuse, NY (SYR-Hancock Intl.) (10.9 km / 6.8 mi)
  • Train station: Syracuse Regional Transportation Center (8.6 km / 5.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Syracuse offers 250 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Seasons Tavern - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 6 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 18.95 for adults, USD 5 and USD 12.95 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Syracuse
  • DoubleTree Hilton Syracuse
  • DoubleTree Syracuse
  • Hilton DoubleTree Syracuse
  • Hilton Syracuse
  • Hilton Syracuse DoubleTree
  • Syracuse DoubleTree
  • Syracuse Hilton
  • Syracuse Hilton DoubleTree
  • Doubletree East Syracuse
  • Doubletree Hotel East Syracuse
  • East Syracuse Doubletree
  • DoubleTree Hilton Syracuse Hotel
  • DoubleTree by Hilton Syracuse Hotel
  • DoubleTree by Hilton Syracuse East Syracuse
  • DoubleTree by Hilton Syracuse Hotel East Syracuse

You should know

  • DoubleTree by Hilton Syracuse offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Syracuse-Hotels-DoubleTree-by-Hilton-Syracuse.h8393-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.