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With a stay at this Lakefront hotel, you'll be within half a mile (1 km) of Destiny USA and 2 miles (3 km) of Erie Canal Museum. Landmark Theatre and Museum of Science and Technology are also within 3 miles (5 km).
Free perks
This hotel features an indoor pool, a 24-hour gym, and a restaurant. Relax with a drink at the bar/lounge and enjoy free perks like cooked-to-order breakfast and free self parking. A 24-hour business center, free WiFi in public areas, and a terrace are also on offer.
Embassy Suites by Hilton Syracuse Destiny USA ratings based on 21 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Embassy Suites by Hilton Syracuse Destiny USA
Everyone (13)Couples (2)Family (5)
1 out of 5
Posted by Rick on 24 Mar. 2024
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Comment from Hotel Management
26 Mar. 2024
by Customer Service
We appreciate your feedback, Rick.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
5 out of 5
Really clean room, super good breakfast. My only issue was that the bathtub took forever to drain because the drain was plugged with hair.
Posted by Dean, from EDMONTON on 19 Jul. 2022
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Comment from Hotel Management
21 Jul. 2022
by Customer Service
Thanks for the perfect rating, Dean!
We're pleased to hear that you have fully enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
5 out of 5
Posted by Brittany on 31 Mar. 2024
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Comment from Hotel Management
1 Apr. 2024
by Customer Service
Brittany, it's fantastic to hear that you had such a great experience at Embassy Suites By Hilton Syracuse-Destiny USA. We greatly appreciate your rating and hope we'll have the opportunity to welcome you back soon. Thank you for choosing our hotel.
5 out of 5
The staff were extremely helpful and very polite .
Posted by Edwin on 27 Feb. 2024
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Comment from Hotel Management
29 Feb. 2024
by Customer Service
Edwin, it's delightful to know our team members at Embassy Suites By Hilton Syracuse-Destiny USA were key in making your stay enjoyable. Your kind words about their commitment to service are highly appreciated. We hope to welcome you back soon for a similarly great experience.
2 out of 5
Check in was a breeze, super friendly.Loved the room set up. Breakfast was good. The pool experience was horrible. There were over 40 African American kids doing flips and throwing balls, very inconsiderate. When we went to the desk to complain the staff was aware and waiting on security to shut it down. That isn’t fair to family’s who have paid for a pool and that can follow rules. One of the main reasons we picked this hotel was for a pool being open till 10 and we weren’t even able to enjoy it. Sad kids that had planned for a pool experience.
Posted by Sara on 25 Feb. 2024
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Comment from Hotel Management
26 Feb. 2024
by Customer Service
Sara, we appreciate your feedback and are pleased to hear that you enjoyed our room setup and breakfast. We also acknowledge your concerns regarding the swimming pool experience. While our team members aim to ensure all guests enjoy their time at our hotel, it sounds like this wasn't achieved in your case. Rest assured, we are committed to providing all our guests an enjoyable atmosphere, and we always work efficiently to resolve any issues that arise. We hope to get another opportunity to serve you better in the future.
5 out of 5
Posted by David, from BATH on 2 Dec. 2023
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Comment from Hotel Management
6 Dec. 2023
by Customer Service
Thank you for the wonderful rating, David!It's fantastic you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
4 out of 5
Posted by Nate on 15 Sep. 2023
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Comment from Hotel Management
6 Oct. 2023
by Customer Service
Thanks for the great rating, Nate!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Embassy Suites By Hilton Syracuse-Destiny USA soon, we'd love to have you back!
5 out of 5
Great experience!
Posted by Michelle on 3 Jun. 2023
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Comment from Hotel Management
4 Jun. 2023
by Customer Service
Thank you for the great rating, Michelle!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Embassy Suites By Hilton Syracuse-Destiny USA! We hope you plan on staying with us again soon!We're looking forward to your next visit!
3 out of 5
Posted by Lloyd on 17 Apr. 2023
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Comment from Hotel Management
8 May 2023
by Customer Service
Thank you for taking the time to submit this feedback, Lloyd.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
5 out of 5
It was very nice.
Posted by Howard on 2 Sep. 2022
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Comment from Hotel Management
4 Sep. 2022
by Customer Service
Thanks, Howard! It's outstanding your time at Embassy Suites By Hilton Syracuse-Destiny USA was fantastic. We can't wait until your next visit!
About the Embassy Suites by Hilton Syracuse Destiny USA
Embassy Suites by Hilton Syracuse Destiny USA offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Embassy Suites by Hilton Syracuse Destiny USA. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Syracuse hotel.
209 guestrooms or units
7 levels
Meeting rooms
10000 sq ft of conference space
929 sq m of conference space
Cooked-to-order breakfast (free)
Manager's reception (free)
Business center (24 hours)
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Wedding services available
Convenience store
Terrace
ATM
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Separate living room
Free WiFi
Grocery/convenience store
Laundry facilities
Sofa bed
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Syracuse Regional Transportation Center (1.8 km / 1.1 mi)
Parking: Free self parking
Room Amenities
Embassy Suites by Hilton Syracuse Destiny USA offers 209 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 47-inch plasma televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Sitting area
Pull-out sofa bed
In-room dining (limited hours)
Plasma television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (surcharge)
Housekeeping (on request)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Syracuse Destiny USA has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at 2:00 AM
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available.
Pet Policy
Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 pets
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are not compulsory at the property
Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Cribs (infant beds) are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Hilton Syracuse Destiny USA Hotel
Embassy Suites Hilton Destiny USA Hotel
Embassy Suites Hilton Syracuse Destiny USA
Embassy Suites Hilton Destiny USA
Embassy Suites Hilton stiny U
Embassy Suites by Hilton Syracuse Destiny USA Hotel
Embassy Suites by Hilton Syracuse Destiny USA Syracuse
Embassy Suites by Hilton Syracuse Destiny USA Hotel Syracuse
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
