Ratings based on 112 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.6 Service & staff
2.7 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Polička
Posted Sep. 21, 2020 on Expedia
I Will Tell you something about our trip....
It was only one night stay, when we checked-in it was told to us that our room what we ordered is booked so we will get another room, so we got keys from the room and after long trip we opened the door and there was person who sleeped in the room. So we told that fact to receptionist and se said that we want our money back, that we will take another hotel. She said its not possible And gave to us another room, the room was Okay fór one night but little bit messy.
There Is a lot of loud persons in the streets at night so be ready for it.
Never again, if you are planning first stay here.....pay more to get better hostel.
by A traveller
I regret staying here.
Posted Feb. 21, 2020 on HotelsMy expectations were low (it's a hostel) and even then they managed to disappoint me. Room was not ready even though I checked in after posted start time. Very poorly upkept - it's dirty, smelly, extremely noisy - paper-thin walls. Very hard to sleep with people making noise at all hours of the night. Also, the sleeping area main door slams loudly if you don't remember to hold it, and every room door was so poorly adjusted you have to slam it to close it. It's a hostel with people coming in and out all the time, there's no excuse for that shoddy maintenance. Room was old and dirty, and my sheets had stains on them. Only good thing was the central location. Front desk person was nice but that didn't rescue the stay. Bad bang for the buck, would not stay again even if free. Utrecht is a wonderful city though and definitely worth visiting.
by A traveller
Please note: pet cat at the hostel
Posted Feb. 6, 2020 on HotelsThe hostel has a CAT. Upon arrival on a very steep stairs you can already smell cat pee. Also my room smelt of cat pee. I happen to be allergic to cat hairs. Due to cancellation policy there is no possibility to cancel once you have found out. I also found cat hairs in my room. Guests were up until the wee hours. If you are a party animal and seek company, this is your place to be. If you seek some night rest, don't go here.
by A traveller
Very bad
Posted Dec. 13, 2019 on HotelsStayed a couple of nights. Booked beforehand for fixed all inclusive price,confirmed by email.
At check in this was completely ignored and price was raised. After checkout no response to my mail or phone calls about this.
Lack of basic supplies like bread etc for breakfast on all days. Also 2 cats jumping everywhere in kitchen,fridge included, and breakfastroom while i was eating.
Both room and bathroom were dirty.
by A traveller
Mixed feelings
Posted Nov. 7, 2019 on HotelsGot mixed feelings about this hostel. Some receptionists are super cool, the unfriendly one (said "the reception is closed" instead of hello to me when I first got there)...
Do not take the breakfast option, it is way overpriced (5.50€), go to a café or supermarket around.
I paid for it on my first night and regret for 2 reasons.
- The breakfast served has nothing in common with the picture you see at reception, and doesn't include a drink (no tea or coffee).
- 2 cats live in the hostel. I love cats but when I saw them jumping in the kitchen I realized it was seriously a bad idea having free cats in a hotel...
Also even though the lounge looks nice, it smells like wet dog which is seriously repulsive while eating the breakfast.
Apart from that is was comfortable, everything worked well in the room and for a good price! Definitely inside the room I was feeling okay and could rest.
by A traveller
Posted Sep. 23, 2019 on Hotels
I do understand that this is a budget option, so my comments are not about the facilities themselves, but their upkeep. The (shared) bathroom on the second floor was out of order, meaning that the only toilet was on the first floor. For the duration of our stay there was no toilet paper or paper towels in the toilet. There was also no working faucet in the men’s toilet. There were bags/piles of laundry in the hallways and the entryway looked as though it hadn’t been cleaned in a long time.
by A traveller
Posted Jul. 14, 2019 on Hotels
This hotel/hostel is more hostel than hotel. The reception staff are VERY courteous and helpful. Location is very good - 20 min walk to Centraal Station, 15 min walk to the beginning of the city centre and shopping. Grocery stores 2-3 min away. Close to many eateries. Hotel is need of updates and cleaning. Single room with en-suite was small but comfortable with metal bunk bed.
by A traveller
Good Deal
Posted Jun. 29, 2019 on HotelsHaving a heat wave while I was there and there was no A/C. Staff very friendly and helpful. Comfortable bed.
by A traveller
Satisfied
Posted Jun. 13, 2019 on HotelsSurprised experience, I like it.
by A traveller
Nice place but be warned about the steep stairs
Posted Apr. 4, 2019 on HotelsNice place, clean room and friendly staff but stairs are steep and unfortunately there was a leak coming from the room upstairs, so woke up to a damp bed.
