Ratings based on 370 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
Hot water kettle in room, but didn’t work. Tea bags provided, but no coffee. Room seemed clean, but everything was a bit worn. HVAC controls didn’t work. Felt like a session of Bikram yoga
by A traveller
Posted Nov. 6, 2023 on Hotels
Quite a nice hotel, a little further out of the centre of town that ideal, but taxis are readily available! Quite a large cost to use the Spa which I thought was excessive and sadly the gym was closed - my husband would have liked to use it.
by A traveller
Posted Oct. 1, 2023 on Expedia
Stopped over on the way to Santander. Good clean room and en-suite. Staff friendly and helpful
by A traveller
Disappointed with lack of facilities
Posted Sep. 28, 2023 on HotelsWe booked this hotel over others because it boasted a pool and a spa and after a very long drive that’s exactly what we needed
We requested a double bed but got twins
When we asked about using the facilities we were told we couldn’t use the pool as it was too cold and the spa was only open at the weekend
None of this was explained in the hotel information
Comment from Hotel Management
Oct. 3, 2023 by General Manager
Hotel Vincci Frontaura 4*, Hotel Management
Dear Carole,Thank you for taking the time to share your feedback,We are glad to hear that you found our rooms clean and comfortable. However, we regret that your stay did not meet your expectations regarding the pool and spa facilities. Our outdoor swimming pool is indeed seasonal and operates during the warmer months. Our spa is open every Friday, Saturday, and Sunday from 10:00 to 22:00, this information is clearly indicated on our website. However, we apologize for any inconvenience this may have caused and will make sure to communicate this information more clearly in the future. As for the bed preference, we always strive to accommodate our guests' requests, and we are sorry if we were unable to provide you with a double bed during your stay.We hope we can provide you with an improved stay in the future.Kind regards,
by A traveller from Gettysburg
Posted Sep. 12, 2023 on Expedia
The property is beautiful, very clean, very modern, good food in the restaurant, nice pool and the staff was fantastic! It is a little out of the main area of touristy things to do but easily walkable or you can take a bus so no problem there. Great stay, thanks!
by A traveller
Posted Jul. 8, 2023 on Hotels
Nice hotel, location is excellent
by A traveller
Posted Jul. 7, 2023 on Expedia
Helpful staff.
by A traveller
Posted Jun. 4, 2023 on Expedia
Located in the outskirts in an area that had all the amenities
by A traveller
Posted May 1, 2023 on Hotels
by A traveller
Fantastic Hotel
Posted Mar. 10, 2023 on HotelsThis hotel just works perfectly. The rooms are very well laid out, the bathrooms are bright, clean, and organised. The beds are comfortable. The breakfast is excellent. I highly recommend staying in one of this brand's hotels.
