Ratings based on 934 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 25, 2024
Treated me like a king!
Comment from Hotel Management
Apr. 29, 2024 by Kate Martin, Hotel Management
Dear Daniel,We are truly delighted to hear that you had a lovely stay with us. We hope to welcome you back soon!Kind regards,Kate MartinHotel Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
Staff are excellent, the facilities are clean and the restaurant was fantastic!
Comment from Hotel Management
Jan. 26, 2024 by Kate Martin, Hotel Management
Dear Kris,Thank you for the feedback. We are delighted to hear that you enjoyed our clean hotel, excellent service of staff and was able to visit Carlino restaurant. We hope to see you again soon.Kind regards,Kate Martin
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by Kate Martin, Hotel Management
Dear Ronald,Thank you for rating us 10. We hope to see you again soon.Kind regards,Kate Martin
by A traveller
Posted Jan. 20, 2024 on Expedia
Amazing!
Comment from Hotel Management
Jan. 24, 2024 by Kate Martin, Hotel Management
Dear Oscar,Thank you for rating us 5 out of 5. We hope to see you again soon.Kind regards,Kate Martin
by A traveller from Monterey
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Kate Martin, Hotel Management
Dear Steven,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Kate Martin, Hotel Management
Dear Mirai,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin
by A traveller
Posted Jan. 12, 2024 on Expedia
We had such a pleasant stay at Hotel Shangri-La!! The entire staff was remarkably nice. The only complain we have is the restroom stall in our suite was too small of an area. This space was created for tiny people, clearly. The glass thing that covers the toilet paper bruised my hand so bad from me hitting it every time I had to use the restroom. My husband could barely use the stall because he couldn’t fit between that glass cover and the glass door.
Comment from Hotel Management
Jan. 17, 2024 by Kate Martin, Hotel Management
Dear Monica,Thank you for taking the time in sharing your feedback. We apologize if you felt that our bathroom layout is too small and sincerely hope that your husband's hand is feeling better. Capturing guest feedback is the only true way for us to measure our effectiveness in delivering personalized hospitality from the heart, and to ensure we are maintaining our service standards. We look forward welcoming you back to Shangri-La Vancouver again soon!Kind regards,Kate Martin
by A traveller
Posted Jan. 11, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Kate Martin, Hotel Management
Dear Federico,Thank you for rating us 5 out of 5. We hope to have the opportunity to welcome you back again soon.Kind regards,Kate Martin
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by Kate Martin, Hotel Management
Dear Bimaljit,Thank you for rating us 5 out of 5. We look forward welcoming you back to Shangri-La Vancouver soon.Kind regards,Kate Martin
by A traveller from Sunny Isles
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Kate Martin, Hotel Management
Dear Shane,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin
