Ratings based on 27 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Best staffs but worst meal.
Posted Jan. 7, 2024 on HotelsAll the female staffs are much kind & friendly. It's appreciate.
But the breakfast was terrible. Not good quality and no choice to enjoy. It's due to not many guest stay in the hotel. Just consider to dave cost for meal then happen this teribble meal status.
The hotel need to consider how to have many guest in stable and need to level to the meal service.
Comment from Hotel Management
Jan. 29, 2024 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear our valued guest,Thank you for taking the time to share with us your experience. It's great to read that you have enjoyed certain aspects of your stay with us at Crowne Plaza Vinh Yen.We do apologize for the breakfast experience that you have encountered. We have surely taken the necessary action to prevent this unsatisfactory experience for our guests from happening again in the future.Thank you once again for sharing your experience that will help us on the continuous improvement journey of this hotelBest Regards,
by A traveller
Posted Jan. 1, 2024 on Expedia
Very spacious and comfortable room. Staff are very helpful and friendly. Highly recommended.
Comment from Hotel Management
Jan. 4, 2024 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear Man Yee,Thank you for taking the time to review us. Your comment was a fantastic way for us to start the new year.We wish you a new year full of achievement and health.We look forward to welcoming you back.Sincerely,
by A traveller
Posted Dec. 22, 2023 on Expedia
Our time at Crowne Plaza had some good moments and a few bumps along the way. Booking through Expedia caused confusion about airport pick-up, especially important for families like ours with a little one.
When we arrived, our room had a broken air conditioner, and even though there was a control in the room, it didn't work. We ended up using fans for the night, which wasn't great. The next morning, though, breakfast was fantastic and made up for the rough night.
We had to bring up the air conditioning issue ourselves, and the hotel manager was helpful. They offered us a massage and a ride to the airport to make up for the inconvenience. Despite a broken mini-bar, the staff was friendly and arranged taxis for us.
Overall, the hotel has potential, especially with its friendly staff and good food. But better communication about services and fixing room issues without guests having to ask would make it a much better experience.
Thanks
Comment from Hotel Management
Dec. 25, 2023 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear Bhawna,Thank you for taking the time to share with us your experience. What you described isn't what we want for any guest, and it is important the hotel take steps to prevent this from happening again.We hope that you will give us a chance to serve you in the future.Take care,
by A traveller
Posted Sep. 26, 2023 on Expedia
We booked this in error thinking it was in Hanoi. But Hanoi is about hour taxi ride from there. Luckily, the hotel was brilliant and we visited the most beautiful Monastery high in mountains, beautiful lake and the stunning village where the clouds touch the buildings as it’s so high up , tam dao. These turned out to be our fav places !’
The hotel , staff, food, service is immaculate! Also have lovely outdoor pool and jacuzzi’.
We found out it’s mainly a business hotel but we loved every min of our safe!
Stunning hotel !
Comment from Hotel Management
Sep. 27, 2023 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Hi Preetam,Thank you for taking the time to share with us your experience. We love your feedback. It's great to hear that our hotel has been one of your favorite places. We hope that next time you visit Viet Nam, we will be able to serve you again.All the best,
by A traveller
Posted Sep. 15, 2023 on Expedia
There's Service and then there's Hospitality. Crown Plaza hit all marks. The hotel decor is modern with beautiful clean lines. I came to play as much golf in 4 days. My, helped with my golf and transportation. The bellmen were always on time to get my golf bag. Restaurant staffs were always attentive. Breakfast spread was always plentiful. Lunch and dinner menus are diverse with international flavors. My large room was beautiful. I was sick for the last part of my stay and they made ginger lemon honey tea and gave me some medication. Thuy was very attentive and concerned about my well-being. Having said all that, the hospitality part means a lot to me so I'm going to mention everyone's name that made my trip memorable.
Restaurant staffs: Ms.Linh, Mr.Khanh, Ms.Yen, Mr.Minh, Mr.Duan, Ms.Huyen, Ms.The, Ms.Thao, Ms.Uyen and Ms. Thuy.
Front Desk: My, Lam, Tung, Hai, Son, Quynh, Duong, Minh Anh, Quoc Anh.
Thank you to all ❤️
Comment from Hotel Management
Sep. 20, 2023 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear Thanh,Your message means a lot to our team. It's great to hear that our service especially at our Restaurant and Front office has exceeded your expectations. We look forward to welcoming you back very soon.Sincerely,
by A traveller
Posted Aug. 7, 2023 on Expedia
All the staff are amazing, the food is great, they have lots of different options for breakfast which was fabulous. We had club access which I would highly recommend. Again, the staff can't do enough for you, they made our stay amazing, I would highly recommend this hotel above all others, thank you crown plaza for making our stay so wonderful.
Comment from Hotel Management
Aug. 8, 2023 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear Jo,Thank you so much for taking the time to share with us your wonderful experience. Your comment made our day. Our hard-working was indeed paid off.We look forward to seeing you again.All the best.
by A traveller
Posted Mar. 27, 2023 on Expedia
by A traveller
Beautiful new 5 Star hotel
Posted Feb. 28, 2023 on HotelsHotel very new, opened in November 2022 and very clean. The bed was very comfortable but the pillows were too soft. However, the breakfast buffet was the same everyday with one or two variations. The duty manager, Mr Minh Ahn greeted us on arrival and showed us where the gym and spa was located. He also helped arranged our transportation locally and to Sapa. Very good service and care taken during our stay.
Comment from Hotel Management
Mar. 2, 2023 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear Yoke Kieng,It is excellent to hear you had an amazing stay at Crowne Plaza Vinh Yen City Centre. We made sure to share your compliments with our staff to congratulate them for their excellent work in providing you with the best service. We apologize for the inconvenience about the pillow and the breakfast was not varied enough for you. We will make sure your next stay will be even better.We can't wait to see you back again soon.Yours sincerely,Crowne Plaza Vinh Yen City Centre Management Team
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear ATI,Thank you for your 10 out of 10 review. That means a lot to us.We hope that we will have a chance to serve you again in the future.All the best
by A traveller
Posted Mar. 2, 2024 on Hotels
部屋は隣の声が聞こえないから良いです。
浴槽は高めなので高齢者は気をつけてください。
トイレはウォシュレットではないです。
掃除は綺麗な方ですが髪の毛が所々ありました
Comment from Hotel Management
Mar. 4, 2024 by Crowne Plaza Vinh Yen City Centre Management Team, Hotel Management
Dear our valued guest,Thank you for your review. We understand that there were some points that we could have taken to make your stay more enjoyable. We hope that travel will bring you back to our hotel and we can serve you better.Take care
