Ratings based on 155 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Zulma, We at the RED ROOF INN & SUITES WAPAKONETA are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A traveller
Not great.
Posted Feb. 7, 2024 on HotelsThe shower didn’t work properly, and it didn’t seem like the pillow cases, sheets or bedding had been changed. Looked like mold was growing in the lamp shade, super dusty, shower was just in general sketchy. The beds were not the most comfortable. A lot of weird people around that area. Watched someone look into the windows of my car ? Like what? Weird. The housekeeper was friendly though. But lady at check in when I first arrived was rude, and seemed like we interrupted a conversation she was having (my bad?). And seemed annoyed any time I’d go up to front desk to ask a question. Just overall not the best experience. Bathrooms definitely need a remodel. The beds and blankets etc need to be replaced. The towels were dirty. I found hair, fingernails, and brown stains on bed and stains on towels. Just absolutely disgusting. I do not recommend staying here no matter how “cheap” it is. Take your business elsewhere.
Comment from Hotel Management
Feb. 7, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wapakoneta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the faulty shower, the possible mold you described and the less than ideal encounter you had with the staff. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A traveller
Posted Dec. 2, 2023 on Expedia
Room was dirty. Changed my socks 3 times before deciding to wear my shoes from the bed to the bathroom. The inside ofthe Entrance Door to the room had dirty all over it. I know that I'll never be staying here again.
Comment from Hotel Management
Dec. 6, 2023 by Oshane RediResponse Specialist, Hotel Management
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A traveller
Posted Nov. 17, 2023 on Hotels
The whole place needs a refresh from the sign outside to a painting inside. There was no coffee maker 8n the room and the breakfast was toast and cereal. No begals, muffins, or fruit. Just the bare essentials in the whole place, but charged the same price as much nicer hotels that we stayed in.
Comment from Hotel Management
Nov. 19, 2023 by Oshane RediResponse Specialist , Hotel Management
Dear Margaret, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the breakfast not being up to your standards along with the other issues mentioned. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A traveller
Posted Nov. 12, 2023 on Expedia
Smelly ventilation!!
Comment from Hotel Management
Nov. 14, 2023 by Oshane RediResponse Specialist , Hotel Management
Dear Michele, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A traveller
Posted Oct. 24, 2023 on Expedia
Extremely dirty and outdated only thing’s clean were the sheets and towels
Comment from Hotel Management
Oct. 27, 2023 by Sharma RediResponse Specialist, Hotel Management
Thank you, Kristal, for telling us about your recent stay at the RED ROOF & SUITES WAPAKONETA. I am glad to hear that you found the sheets and towels to be clean. However, you indicated that the upkeep and cleanliness of our hotel dampened your experience. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A traveller from Xenia
Posted Oct. 2, 2023
by A traveller
Posted Oct. 2, 2023 on Expedia
The property had basic accommodations. The bedding was crisp and clean, there were adequate towels, there was a small refrigerator and microwave. However, there was not a coffee maker in the room, the curtains did not cover the window well and the door did not seem the most secure. The door had a deadbolt and a chain, but they were ancient and the door itself seemed flimsy. The building sits in a truck stop area. I think that this would be a good location if you were an over the road truck driver or itinerant utility worker. The included breakfast was ok, but the coffee was dreadful. I ended up going to McDonald's. The office staff person was polite and easy to find.
Comment from Hotel Management
Oct. 3, 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Margilee, The team and I at the RED ROOF INN & SUITES WAPAKONETA want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean bedding and polite staff. Our apologies for the lack of a coffee maker and the curtain situation along with the other listed concerns. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 22, 2023 on Expedia
The area where the hotel is was just hit by a tornado, so I wasn't expecting much, the room needs to be updated from the 90's decor, but it was a clean place to sleep and shower which was all I needed. Getting into and out of the parking lot was touch and go due to road construction. Staff was super nice. Passed by the place 7 times before I found it.
Comment from Hotel Management
Sep. 23, 2023 by LaTunde Murrant. Rewards Specialist, Hotel Management
Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was super nice, the place was clean and all the positive that you highlighted. However, regarding your comment that the room needs to be updated from the 90's decor and any other concerns mentioned, these will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 13, 2023 on Expedia
It was okay just had a weird smell in the hotel and room
Comment from Hotel Management
Sep. 14, 2023 by Devorine RediResponse Specialist, Hotel Management
Hello Iceracer,Thank you for your response and I am happy that your visit was ok with us. However, you indicated there was an odd smell in the room and also the property. I truly apologize for that. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Wapakoneta. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist
