Ratings based on 810 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 5, 2024
Comment from Hotel Management
Jun. 6, 2024 by Manager, Hotel Management
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us with any specific feedback so we can address any issues. We value your input and hope to welcome you back for an improved stay.
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Manager, Hotel Management
Hello Jarvis,We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that fell short of expectations, please don't hesitate to reach out so we can address them accordingly. We strive to provide exceptional service to all our guests.
by A traveller
Poor Service
Posted Mar. 16, 2024 on HotelsI booked a room online. I called before I booked. No one answered the phone. I got to the hotel and a large rugby team was staying at the hotel. Lots of young, noisy kids. I told the person at the front desk I wanted to cancel my room. She refused to cancel my room and tried to charge me for 1 night.
Comment from Hotel Management
Mar. 17, 2024 by Manager, Hotel Management
Hello Andrellos,We appreciate you sharing your experience with us. Guest feedback is essential for us to improve our services in the future. Our team always strives to accommodate all requests within our policies. Should you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A traveller
Posted Mar. 15, 2024 on Expedia
Employs very good they are professional.
Thank you for employees
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Mesfin,We are pleased to hear that you found our team to be professional. Your feedback is valuable to us. Thank you for acknowledging our dedicated employees.
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello Timothy, We appreciate you taking the time to review your stay with us. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your opinion and would love to hear from you.
by A traveller
Posted Feb. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello Sandra,We're sorry to hear you didn't have a perfect stay. Please feel free to contact us with any details of your experience so we can make improvements.
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 29, 2024 by Manager, Hotel Management
Hello Jairo,We are delighted to hear that you had a fabulous experience during your stay with us! We appreciate your support and look forward to welcoming you back soon.
by A traveller
Posted Feb. 25, 2024 on Expedia
Well is ok clean and safe
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Jose, We're glad to hear that you found our hotel clean and safe. Our team aims to provide a comfortable stay for all our guests. Your feedback is appreciated as it helps us maintain our standards and improve our services.
by A traveller
Posted Feb. 23, 2024 on Expedia
The front desk lady she is rude, the way she talks disrespectful
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Sofia, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address your concerns with our team to ensure better service in the future. Your comments will help us improve our guest experience.
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Manager, Hotel Management
Hello Moriah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns so that we can address them accordingly. We value your opinion and hope to have the opportunity to serve you better in the future.
