Ratings based on 940 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 5, 2023 on Expedia
Everything was very clean, the staff was wonderful, and the food and staff were also exceptional!
Comment from Hotel Management
Oct. 6, 2023 by Scott M, Hotel Management
Thank you Lori, for taking the time to make a comment. We share these with all the team, and it really brightens their day!
by A traveller from MILFORD
Posted Oct. 1, 2023 on Expedia
It was very quiet and the front desk in the evening was very helpful and polite.
Comment from Hotel Management
Oct. 2, 2023 by Scott M, Hotel Management
Thank you for your comment, I hope you enjoy your stay with us!
by A traveller
Great location and amenities
Posted Sep. 28, 2023 on HotelsWe had a large room that was great for our family. The hotel was in a spot that is very walkable to other locations and there were a lot of amenities.
Comment from Hotel Management
Sep. 28, 2023 by Scott M, Hotel Management
Hi Tracy,Thanks for taking the time to review West Yellowstone Holiday Inn, I'm please you enjoyed your stay, and look forward to seeing you again.
by A traveller from san diego
Posted Sep. 26, 2023 on Expedia
location, front desk staff very rude not only to e but to family that came couple of weeks before and to couple on our group no manners and overall rude.
Comment from Hotel Management
Sep. 26, 2023 by Scott M, Hotel Management
Dear Fanny, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Scott M
by A traveller from Woodstock
Posted Sep. 22, 2023 on Expedia
Great location for accessing the park and dining is easy walk if you don't eat onsite. Facility is dated but clean and the beds were very comfortable!
Comment from Hotel Management
Sep. 25, 2023 by Scott M, Hotel Management
Hello Denise,Thank you for your review, we use comments like yours to continually improve our operation. I hope to see you on your next visit to West Yellowstone, and wish you safe travels.
by A traveller
Posted Sep. 19, 2023 on Expedia
Close to main street shopping and dining.
Comment from Hotel Management
Sep. 22, 2023 by Scott M, Hotel Management
Hello Curtis, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
by A traveller
Posted Sep. 12, 2023 on Expedia
Breakfast was only buffet, we were told there would also be menu breakfast when we booked. Booking said there would be complementary 2 water bootlegs- none was provided. Person that checked us in was wonderful. Breakfast staff was understaffed.
Comment from Hotel Management
Apr. 29, 2024 by Staff at Holiday Inn West Yellowstone, Hotel Management
Hi Rober,Thank you for sharing your experience with us. We apologize for the discrepancy between what was communicated during the booking process and what was provided during your stay. We understand your disappointment regarding the breakfast options and the absence of complementary water bottles. Your feedback about the check-in experience and the understaffing during breakfast is duly noted and will be addressed with our team to ensure a smoother and more consistent service. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.-The Staff at Holiday Inn West Yellowstone
by A traveller
Posted Sep. 10, 2023 on Expedia
Nice place
Comment from Hotel Management
Sep. 11, 2023 by Scott M, Hotel Management
Thanks Mark, hope you enjoyed your stay.
by A traveller
Posted Aug. 20, 2023 on Expedia
Below average quality of the property and service
Comment from Hotel Management
Aug. 21, 2023 by Scott M, Hotel Management
Dear Afzal. Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,
by A traveller
Posted Aug. 18, 2023 on Expedia
Comfortable
Comment from Hotel Management
Aug. 18, 2023 by Scott M, Hotel Management
Hi Tim,Thanks for your comment, hope to see you on your next trip to Yellowstone.
