Ratings based on 23 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice little house!
Posted May 13, 2024 on HomeAwayIt was a sweet little house with three beds and three baths. My only issue was the internet was not connecting and my binge weekend was impossible. Husband fishing wife bummed, the property was nice and the kitchen is stocked nicely with everything thing you need to clean the razor clams and bbq with friends.
Comment from Hotel Management
May 28, 2024 by VrboOwner, Hotel Management
Thank you for taking the time to share your experience, Angie. We apologize for the issues that you encountered with the WiFi. We appreciate you bringing this item to our attention during your stay and allowing us to review and address it accordingly. Our local operations manager has been made aware of your concern, and they are working on it. We hope to have the opportunity to better serve you in the future.
by A traveller
Vacasa is disappointing, the house is pleasant.
Posted Apr. 29, 2024 on HomeAwayBefore we arrived, I had read reviews that the door is not electronic and the code would not work. I also read the TV and DVD have not worked since at least November. I assumed prior reviewers could not be right because this would be complete neglect by the Vacasa Company. However, when I arrived, that was true. I had to call to get the key out of a lock box, and the help person on the phone thought the door was electronic (it isn't) and said he'd update the records. But, because reviews have said this for a few months, clearly that isn't happening. The TV does not work. You are told it does not have cable, which is fine, but the DVD player will not display and the WI-FI while projecting throughout the house does not have an internet connection. So, none of those features work. It is enjoyable to vacation without them, and it is not why I came, but it is totally unacceptable to advertise these features and have no intention of ever fixing them. I texted the help, they gave me platitudes about contacting a local team who would reach out - and never did after a half dozen texts and two day. I think I should receive a partial refund due to the poor customer support and false advertising.
Comment from Hotel Management
May 14, 2024 by VrboOwner, Hotel Management
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
by A traveller
Visitors are not important
Posted Apr. 22, 2024 on HomeAwayI typically use another source and know why. This was a lovely place but reviews identified attention needed to be given to the property. We hoped it would be addressed before our visit. However, it was not. TV still does not work from February. Microwave had zero power. Code to get key did not work because it was not correct when texted at check in. The other source cares about their visitors. This big business property does not. It is an absolute shame. I hope Other VRBOs are more concerned about their visitors. I will try again!
Comment from Hotel Management
Apr. 22, 2024 by VrboOwner, Hotel Management
Thank you for your review, Cindi. We sincerely apologize for the disappointment. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us!
by A traveller
Wonderful property tv issues still
Posted Feb. 25, 2024 on HomeAwayThe house is wonderful, clean well equipped. The tv remote control didn't work when we were staying here for the first time back on January 12th,and this weekend found that it was still not replaced. No tv for a weekend at a time is not very pleasing as the weather is still pretty bad winds and lots of rain. I would think Amazon or Walmart would have universal remote controls to resolve the problem, we did see in the book there others were not please as tv broken. Could be a deal breaker for people in future when it could be resolved very easily considering there is only on tv for a house that can sleep 7-9 people. But overall wonderful place to stay !!
by A traveller
Even though it was a stormy, windy and very cold weekend we were warm and comfortable in our rental.
Posted Jan. 25, 2024 on HomeAwayThe property was very close to town and location was very quiet. The house had all the updated amenities one could ask for. Very clean and modern was a wonderful relaxing getaway!
by A traveller
Disappointed
Posted Jan. 12, 2024 on HomeAwayPrior to booking and after reviewing previous reviews I specifically inquired about three things. I was told everything was taken care of but in fact each of those things were not taken care of. I spent two days trying to get a response then decided not to waste any more time. The local response team did not respond :(
Comment from Hotel Management
Jan. 16, 2024 by VrboOwner, Hotel Management
Thank you for your review, P Kelly. We are sorry that your stay wasn't as great as it should have been. We apologize for any communication issues you encountered and will be sure to follow up with our team to ensure that guest concerns are being promptly addressed. Thank you for staying with us. We hope you'll give us another chance to better serve you in the future.
by A traveller
It was good with some issues.
Posted Nov. 20, 2023 on HomeAwaySmall and cozy. Perfect for low key getaway. There was issues with check in process. Instructions listed incorrect code for key lock. It mentioned backup key lock but there was only one. Wifi did not work the first part of our stay.
Comment from Hotel Management
Nov. 22, 2023 by VrboOwner, Hotel Management
Boratha, thank you for your review. We're sorry for the unexpected delay in getting you checked in and for the miscommunication. We hope that after the proper code has been issued, the remainder of your trip unfolds with ease. We hope for the opportunity to host you again in the future!
by A traveller
Vacasa failed to support.
Posted Oct. 7, 2023 on HomeAwayThe stay would have been so much better if the keypad entry worked, the entry steps repaired and the TV made operational. Vacasa was called numerous times and failed to get maintenance staff there as promised.
Comment from Hotel Management
Oct. 22, 2023 by VrboOwner, Hotel Management
Hi Elizabeth, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
by A traveller
Overall
Posted Aug. 12, 2023 on HomeAwayNice overall. We had a party of 7. Would definitely rebook if in the Westport, WA area again.
by A traveller from Olympia, WA
Relaxing
Posted Jul. 11, 2023 on HomeAwayThe house was absolutely wonderful and fit our family perfectly. It was less then a four minute drive to the marina. There was just a few things that could just make this house outstanding was the landscaping. It definitely had the potential to be stunning with a bit of landscape care. The keirig did not work, however they had a pot coffee machine to get us by. We absolutely loved the selection of toys, books, dvd’s. It also had a port-a-crib and a highchair, which was a huge bonus in my books. The interior of the house was clean and well laid out. The beds were like sleeping on clouds, so comfortable. Overall, our stay here was relaxing and absolutely perfect. We’d definitely stay again.
Comment from Hotel Management
Jul. 29, 2023 by VrboOwner, Hotel Management
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
