Ratings based on 218 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Emily, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORTSMOUTH - WHEELERSBURG and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Feb. 1, 2024 on Expedia
Manger was rude
Comment from Hotel Management
Feb. 2, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Dannai, Thank you for telling us about your stay at the Red Roof Inn Portsmouth - Wheelersburg. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding the rude manager is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by LaTunde Murrant. Rediresponse Specialist, Hotel Management
Hello Pam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORTSMOUTH - WHEELERSBURG and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by Devorine RediResponse Specialist, Hotel Management
Dear Valued Guest!Thank you for taking a moment to rate your experience at Red Roof Inn Portsmouth - Wheelersburg. We appreciate your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist
by A traveller
Posted Dec. 4, 2023 on Expedia
We like to park our car outside our door, which we could at this Red Roof Inn. There are few motels that provide this convenience.
Comment from Hotel Management
Dec. 6, 2023 by Dannielle Rediresponse Specialist, Hotel Management
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORTSMOUTH - WHEELERSBURG. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient parking we offer here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
by A traveller
Posted Nov. 13, 2023 on Hotels
Great value for your money
Comment from Hotel Management
Nov. 16, 2023 by Olivia RediResponse Specialist , Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Portsmouth - Wheelersburg. We welcome your 10/10 score and are happy to hear you had a great encounter with us, especially regarding our affordability. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Nov. 3, 2023 on Expedia
The room was very clean. Bed was soft slept great. Staff was friendly. I will stay here again, my next time in Ohio.
Comment from Hotel Management
Nov. 5, 2023 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN PORTSMOUTH -WHEELERSBURG. Wendla, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about your very clean room, the softness of the bed, you slept great, and all the other kind words highlighted resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Wendla, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Oct. 15, 2023 on Expedia
Easy to find
Comment from Hotel Management
Oct. 17, 2023 by Antonio,RediResponse Specialist, Hotel Management
Dear Josh,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PORTSMOUTH - WHEELERSBURG. It's great to hear that you found our property to be easy to find. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio, Red Roof ManagementRediResponse Specialist
by A traveller
Posted Oct. 9, 2023 on Hotels
Comment from Hotel Management
Oct. 11, 2023 by Devorine Red Roof Management, Hotel Management
Thanks for sharing this perfect rating, Rebecca. Everyone here at the Red Roof Red Roof Inn Portsmouth - Wheelersburg was proud to see your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
by A traveller
Posted Oct. 8, 2023 on Expedia
There was blood on my sheets and only 2 towels for 2 people.
Comment from Hotel Management
Oct. 9, 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Laurie,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PORTSMOUTH -WHEELERSBURG. I am sorry your stay fell short of your expectations due to the cleanliness of the sheets not being up to your standards and limited amount of towels being available when you needed it. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof ManagementRediResponse Specialist
