Ratings based on 491 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 15, 2024 on Expedia
Nothing fancy, but has everything you need with easy access within Whistler Village. I would stay here again. Room was clean and comfortable. It was nice to have the supplies to make some tea and coffee.
Comment from Hotel Management
Feb. 12, 2024 by Catia G., Operations Manager MVAWhistler, Hotel Management
Thank you for your review! We're delighted to hear that you enjoyed your stay with us at Whistler Village. We take pride in providing everything you need for a comfortable stay, and we're thrilled that you found our room clean and comfortable.We look forward to welcoming you back for another stay in the future!
by A traveller
Posted Jan. 13, 2024 on Expedia
by A traveller
Posted Jan. 2, 2024 on Expedia
Located in North Village with easy access to Village centre, free village shuttle to slopes.
Some issues with hearing people in the early hours of the morning.
by A traveller
Posted Dec. 9, 2023 on Expedia
When I checked in yesterday, the manager on duty named Mae, was very rude.
She made no eye contact and her attitude was that of someone who did not want to work there, and guests were an inconvenience to her.
I bumped into another guest that was checked by Mae right before me, and I asked if they thought she was rude and unpleasant and they agreed.
Mae, if you are reading this, I would take this as constructive feedback to improve your guest experience.
I will not be staying at the Alpenglow again.
Comment from Hotel Management
Jan. 2, 2024 by Catia G., Operations Manager MVAWhistler, Hotel Management
Dear Jorda,We sincerely apologize for the unfortunate experience you had during your check-in. We genuinely regret any inconvenience caused and would like to assure you that your feedback is taken very seriously.Please know that the front desk is managed by a private company, and we will be forwarding your feedback to them to address this matter promptly. We understand the importance of a positive guest experience, and your comments will be used constructively to improve our services.We appreciate your candor and thank you for bringing this to our attention. We hope that, in the future, you might reconsider staying with us to experience the high standard of service we strive to provide.Should you have any further concerns or if there's anything else you'd like to discuss, please feel free to contact us directly.Warm regards,
by A traveller
Posted Nov. 19, 2023 on Expedia
Affordable and nice for the price you pay.
Comment from Hotel Management
Nov. 23, 2023 by Catia G., Operations Manager MVAWhistler, Hotel Management
Dear Michelle,Thank you for choosing to stay with us! We hope you had a comfortable and enjoyable experience. If you have any feedback or comments about your stay, please feel free to share them. We value your opinion and look forward to welcoming you back in the future. Safe travels!
by A traveller
Posted Oct. 15, 2023 on Expedia
We loved our suite and the convent location the property offered. However, we decided we would try a different place if we came back as the parking situation was horrible and the recreational area was small and undesirable.
Comment from Hotel Management
Oct. 24, 2023 by Catia G., Operations Manager MVA, Hotel Management
Dear Danielle,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you enjoyed your suite and the convenient location of our property.We're sorry to hear about your concerns regarding the parking situation and the recreational area. We'll certainly take your comments into consideration as we work to enhance the overall guest experience.If you do decide to return, please feel free to contact us in advance, and we'll do our best to make your stay even more enjoyable.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,
by A traveller
Posted Oct. 2, 2023 on Expedia
This is a great space, within walking distance to everything and is literally just perfect for the Whistler getaway ! We were super lucky that despite the long weekend we had the pool and hot tub area to ourselves Friday evening/Sat am. Building was well kept and clean, definitely not "brand new" condition rooms- but safe and with the great location & price point it is a epic choice. Min's to grocery, liquor and everything else Whistler has. I only gave 4 stars because our room code was finicky and didn't always work - which is how you get in the building outside of 10am-10pm - very lucky that when it wouldn't open at all and we needed a new one the agent was still there - otherwise we would have been locked out for the night in our bathing suits.....Also lost points as our fireplace did not work, it was definitely something we were excited to use, front desk tried to get it to work and couldn't... should be repaired or the room description updated
Comment from Hotel Management
Oct. 24, 2023 by Catia G., Operations Manager MVAWhistler, Hotel Management
Dear Erin,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our convenient location and that you had a great Whistler getaway.We're glad you were able to make use of the pool and hot tub area during your stay. Your comments about the room's condition are duly noted, and we appreciate your understanding that while the rooms may not be in "brand new" condition, we prioritize cleanliness and safety.We apologize for the inconvenience you experienced with the room code and the fireplace. We'll certainly address these issues to ensure a smoother and more comfortable stay for our future guests. Your feedback helps us improve, and we are committed to resolving these matters promptly.We hope to have the opportunity to welcome you back in the future, and we'll strive to provide an even better experience next time.Best regards,
by A traveller
Posted Oct. 1, 2023 on Expedia
Had a great stay! Loved that the rooms are keyless. Balcony & dining room was a plus!
Comment from Hotel Management
Oct. 1, 2023 by Catia G., Operations Manager, Hotel Management
Thank you for your feedback! We're delighted to hear that you had a wonderful stay. We strive to provide a comfortable and convenient experience for our guests. If you have any more comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future!
by A traveller
Posted Sep. 24, 2023 on Expedia
Comment from Hotel Management
Oct. 24, 2023 by Catia G., Operations Manager MVAWhistler, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback and for choosing to stay with us. Your comments are valuable to us as they help us understand how we can make improvements and enhance the experience for our guests. If there are specific areas where you feel we could have done better or any suggestions you have, please don't hesitate to share them. We're always striving to provide the best possible service and accommodations.We hope to have the pleasure of welcoming you back in the future, and we'll do our best to ensure your next stay is even more enjoyable.Warm regards,
by A traveller
Great price , great location
Posted Sep. 16, 2023 on HotelsGood value for the money , close to groceries , bike storage , cheap parking
Comment from Hotel Management
Sep. 17, 2023 by Noyal, Hotel Management
Thank you for the wonderful response, We look forward to hosting you again soon.
