Ratings based on 23 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great place to stay
Posted Mar. 3, 2024 on HomeAwayGreat location if you want to ski blackcomb. Lots of space, clean, and has everything you need. Hot tubs / heated pool are a great perk. Staff was helpful and friendly. Great ski storage set up. Close to shops.
Comment from Hotel Management
Mar. 4, 2024 by VrboOwner, Hotel Management
Dear Joseph
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic stay in Whistler /Blackcomb and that you enjoyed our property . Please stay in touch and look forward to welcoming you back soon !
Anne & Peter
by A traveller
Posted Aug. 29, 2023 on Expedia
by A traveller from Kailua, HI
Epic Location - Old and Dated Unit. Lacks Upkeep
Posted Aug. 9, 2023 on HomeAwayWe love the location (Crystal Lodge) and have stayed in several units at this site many times over the years. We will come back but see the following to best manage your expectations.
The building is very dated and in need of repair and maintenance. The same stairway door handle in the common area that was broken over the winter is still broken. Elevator has a note on what to do if it gets stuck. Not sure how common area reserves and maintenance is determined but it is obviously not a priority for the owners. They probably don't need to worry about appearance and upkeep when there is always demand for this great location.
The unit like the building is dated and lacks upkeep. Look under the bed and couches and you will see years of dust and dirt. Whomever does the housekeeping does the bare minimum.
Note that any room facing the pool area will be filed with any conversations from the pool deck until 10pm.
Many of the units do not have AC so they will be hot in the summer. I had a friend in unit 203 that had this experience. We had a loud AC but they are the inside portable AC type that has a makeshift hose that runs out of a window. The AC in the main room worked well but the AC in the master bedroom was broken.
The main bathroom shower did not drain properly. We called maintenance to fix it but no one showed up during our 6-day stay. No shelf or ledge in the shower so the soap sat in a puddle on the floor.
by A traveller
Condo needs some TLC
Posted Mar. 1, 2023 on HomeAwayGreat location however the condo is in rough condition. The heat in the primary bedroom doesn’t work, the faucet on the bathtub is broke so the shower won’t work, the lights in the kitchen flicker when turned on, there’s a hole in the wall upstairs and on the last day prior to checking out we found black mold on the window in the primary bedroom, directly above where my daughter slept, who has an autoimmune disease and is allergic to mold. It appears some of the other units in the building are much better taken care of and would recommend looking at other options.
by A traveller
Air conditioning not working
Posted Jul. 28, 2022 on HomeAwayThe unit is spacious, but very stuffy, even on cooler days. This wouldn’t have been an issue if the air conditioner in the main area had been functioning properly. We specifically chose a unit that was advertised as having a/c. We communicated with the owner twice and the front desk once, but nothing was done. Unfortunately, we were in Whistler for a busy week of events and didn’t have time to fix the issue ourselves. We’re thankful the weather was hot for only half of our trip, but would have been much more comfortable.
by A traveller
Great expansive space!
Posted Apr. 12, 2022 on HomeAwayWe had a great weekend in this unit at Glacier Lodge in Blackcomb. With space coming at a premium in Whistler, here you get lots of it. And it comes with great comfort. We enjoyed the (arguably) most comfortable living room sofa we ever encountered in Whistler. No cheap IKEA crap here.
by A traveller
I guess it was fine.
Posted Nov. 29, 2021 on HomeAwayWe were a little disappointed by our stay. The place is a little rundown, the refrigerator does not work properly, the sink in the master bathroom does not have any water pressure, and I left a message for the owner prior to our stay and he never returned my call. The location is good though and the master bed was comfortable.
Comment from Hotel Management
Nov. 30, 2021 by VrboOwner, Hotel Management
Hi Kristy,
Thank you for taking the time to post your feedback. The best contact for us is always through the VRBO website which is the best way to touch base with us. Thank you for mentioning the refrigerator as it was operational prior to your stay however, we have called in someone to look at it. We contacted the Glacier Lodge regarding water pressure as this does seem a little unusual and again thank you for letting us know. Very pleased to hear you enjoyed the location in the Upper Village.
All the best for Xmas,
Anne & Peter
by A traveller from Vancouver Bc
It’s a great place. Just wish check in was no so late in and so early out for the rate.
Posted Jan. 12, 2020 on HomeAwayGreat. Everything we needed. Excellent location.
by A traveller
Perfect location
Posted Dec. 30, 2019 on HomeAwayPerfect location, well equipped unit.
by A traveller
Great place in Blackcomb, short walk to Whistler Village
Posted Aug. 26, 2019 on HomeAwayThis place was perfect for 6 of us to stay for Crankworx. It helped to be in quieter Blackcomb with 45K in Whistler for the event! Kitchen had everything we needed. Vaulted ceilings made the place seem bigger. Great master bedroom. Only critique is there are a number of small function / wear and tear issues that should be resolved including: fridge does not have a cold enough temp (tried putting it to coolest setting, milk/cheese were not fridge temp), largest kitchen cabinet pull out won't close all the way / hangs open, loft bedroom has 1 shutter that is broken, master bathroom shower doesn't drain and sink doesn't have enough pressure and toilet runs 24x7. All minor issues that could be fixed. If they are, we would definitely stay again.
Comment from Hotel Management
Mar. 6, 2020 by VrboOwner, Hotel Management
Hi Jennifer,
We are very glad you enjoyed your stay with us and the exceptional location. Thank you as well for bringing the maintenance issues to our attention. We have attended to almost all already.
Many thanks again for choosing us for your stay. We look forward to hosting you again in the future!
Best regards,
Peter Judge, Owner
