Ratings based on 583 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Dumfries
Posted Apr. 24, 2024
It's a new/newish building in a location convenient to I-81 yet decently quiet. It's on a residential road. Nearby shopping and restaurants. While arriving late to Monday's breakfast was my misunderstanding, the sudden closure of the indoor pool was a downer. Upon check-out, the front-desk manager failed to juggle an in-person client (me) and an on-the-phone client simultaneously and professionally. Maybe young folks are simply out-of-tune here. Folks of a certain age know they need to put the phone caller on hold and get the in-person client settled and gone ASAP. Housekeeping staff, a mixed bag. One friendly and helpful woman. Others, cool to snippy. Saturday night check-in desk attendant also friendly. I don't need a red carpet. Just acknowledge that I'm present and demonstrate just a slither of appreciation... Would I stay here again? Sure. It's a nice building in a good mixed-use location. And now that I know what not to expect of this staff, I would govern myself accordingly.
Comment from Hotel Management
Apr. 30, 2024 by Sarah Holliday, Hotel Management
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests’ experience.
by A traveller
Posted Apr. 18, 2024
Great location
Comment from Hotel Management
Apr. 22, 2024 by Sarah Holliday, Hotel Management
We are delighted that you enjoyed our convenient location, and we look forward to hosting you at the Microtel Inn & Suites Winchester whenever you are next in the area.
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by Sarah Holliday, Hotel Management
Thank you for taking the time to rate your experience. We are pleased you enjoyed your stay and hope to welcome you back again soon!
by A traveller
Ehh. It'll do
Posted Feb. 28, 2024 on HotelsThe room was super tiny and oddly shaped. Reading light didn't work, shower shows buildup in corners, and hair in the shower.
This is my second stay in 30 days and both times the breakfast had no meat. Just eggs, potatoes and breads. Not great for carb, and calorie counters. I also reserved a room for $89, online. And they charged me $119 in person..
Comment from Hotel Management
Mar. 5, 2024 by Sarah Holliday, Hotel Management
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve the quality of our guest experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Please know that we value you as our guest and appreciate your business.
by A traveller
Posted Feb. 28, 2024 on Hotels
Feb 24 _ New facility, clean, modern and comfortable.
Comment from Hotel Management
Mar. 5, 2024 by Sarah Holliday, Hotel Management
Thank you for your kind words about your recent visit. We are delighted that you enjoyed our high standards of cleanliness, new facilities, and comfortable rooms. We hope we have another opportunity to welcome you back to the Microtel Inn & Suites Winchester soon.
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Sarah Holliday, Hotel Management
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Sarah Holliday, Hotel Management
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!
by A traveller
Posted Feb. 26, 2024 on Expedia
Check in was very fast, beds were comfortable. The hotel lacks soundproofing and was very noisy, from people shouting and laughing in the evening, feet stomping overhead, noisy neighbours in the next room coming in at 2:30 in the morning, slamming doors and tv blaring. Do not recommend.
Comment from Hotel Management
Feb. 27, 2024 by Sarah Holliday, Hotel Management
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. Please accept our apologies for the guests who were not considerate of other guests in the hotel. When we are made aware that guests are behaving in a noisy fashion that is disturbing to other guests, we quickly seek to remedy the situation. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Sarah Holliday, Hotel Management
Thank you for taking the time to rate your experience. We appreciate your feedback and hope to be of service again soon.
by A traveller
Posted Feb. 25, 2024 on Expedia
Great place. will stay there again
Comment from Hotel Management
Feb. 27, 2024 by Sarah Holliday, Hotel Management
Thank you for your kind words. We look forward to hosting you at the Microtel Inn & Suites Winchester again soon.
