Ratings based on 480 Guest Reviews
Hear it directly from our travellers
2.4 Room cleanliness
3.2 Service & staff
2.5 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024
Comment from Hotel Management
Apr. 10, 2024 by Dee Christle, Hotel Management
We are glad you enjoyed your stay with us and hope to see you again soon!
by A traveller
Don't expect much
Posted Jan. 29, 2024 on HotelsHotel is in desperate need of care and upgrades. The elevator is tiny, ancient, and fear-inducing. You will have to wait. Our family of four were cramped even without our luggage. Service lights only half-worked, so you were left guessing if the elevator was working or on its way to your floor.
Rooms were functional and little more. Walls included obvious patching, holes from old headboards and artwork, and bathroom grout was grossly black. The water either had not run in a while in that room or recent work was done, when I first arrived it blasted air, then belched out cloudy water. A thorough run eventually led to clearer water, but still a funky aftertaste that I couldn't tell if it was city water at issue or the buildings attempt at plumbing. I did not drink.
The wall socket beside our bed did not work, and another would go on and off if the socket was nudged. Could only imagine what the wiring must look like inside there.
We reserved through hotels.com and paid the advertised price, but at check-in the agent charged us an additional $11.20 without a statement as to what this fee was for.
The breakfast bar was clean, well attended and provided a variety of options in the morning, but only open from 6-9a, so be sure to get up early. Beds were comfortable, air conditioning worked.
Ultimately, it's what I would expect from a Super8 or Budget hotel. I expected more.
Comment from Hotel Management
Jan. 31, 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your detailed feedback. We're concerned about the aspects of your stay that did not meet expectations, particularly the need for upgrades and maintenance issues like the elevator. We take these matters seriously and will address them to ensure a better experience for all our guests. However, we are pleased you found our breakfast bar satisfactory and the beds comfortable. Your experience provides valuable insights, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to offer you a stay that aligns more closely with the high standards we strive to maintain.Best Regards,Dee ChristleGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Dee Christle, Hotel Management
Thank you and we do hope to see you back soon
by A traveller
Posted Jan. 25, 2024 on Expedia
Elevator was terrifying and room was old and needed updating.
Comment from Hotel Management
Jan. 26, 2024 by General Manager, Hotel Management
Dear Kendal,We appreciate you taking a moment to express your concerns. Please accept our apologies for any issues you experienced with our elevators, and thank you for your suggestions regarding our accommodations. Your feedback is important to us, and we will use it to improve our operations as needed. Thanks for your comments, and we hope to see you again the next time you are in the area.Best Regards,Dee ChristleGeneral Manager
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service .
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service .
by A traveller
Posted Jan. 9, 2024 on Expedia
Staff was nice but hallway was dirty
Comment from Hotel Management
Jan. 13, 2024 by General Manager, Hotel Management
Dear Diane,Thank you for letting us know about your stay. It is fantastic to hear that you found our staff to be friendly and helpful. We are always striving to improve and will certainly be discussing your comments on the hallway with our housekeeping team to ensure this issue is addressed. Please allow us another opportunity to host you in the future; we want to meet and exceed your expectations. Best Regards,Dee ChristleGeneral Manager
by A traveller
Posted Jan. 5, 2024
Thought that the walls were very thin,could hear everything in other rooms. And, most of the night the sirens going down the road. Need better sound proofing. I did not stay, i was there maybe an hour. The room was cold, small, and i didnt feel safe.
Comment from Hotel Management
Jan. 9, 2024 by General Manager, Hotel Management
Dear Deborah,We are disappointed to see that you were displeased during your time with us. Please know that our team is always available to ensure that our guests feel comfortable and secure. That said, you can be certain that we will reflect on your comments. We hope to have another opportunity to impress you in the future. Best Regards,Dee ChristleGeneral Manager
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Dee Christle, Hotel Management
The issues you raise are important to us. Please accept our apologies for any concerns about service .
by A traveller
Very poor customer service
Posted Jan. 1, 2024 on HotelsRooms were not ready, unable to stay in the lobby, power went out 3 times reception desk was really rude when we call to report the power outage facility does not have heating system
Comment from Hotel Management
Jan. 9, 2024 by General Manager, Hotel Management
We extend our sincere apologies for the difficulties you encountered during your recent family trip. We regret that your experience did not meet expectations, and we are addressing your feedback to enhance the overall guest experience. We appreciate your understanding and hope for the opportunity to provide a more satisfactory stay in the future.Best Regards,Dee ChristleGeneral Manager
