Ratings based on 20 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Vacation in Westport
Posted Oct. 24, 2023 on HomeAwayThe views from the house were spectacular! However, we were without hot water for 2 days. The property mgmt team was lax in getting this problem rectified. In addition, it was mentioned the pinball machines, elliptical and treadmill didn't work and there were issues with some of the lights flikering or not working at all. These problems weren't addressed while we were vacationing at the house.
Comment from Hotel Management
Nov. 8, 2023 by VrboOwner, Hotel Management
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
by A traveller
Needs some upgrades, nothing bad
Posted Aug. 28, 2023 on HomeAwayGreat views. House pretty clean & supplies were fine except only 3 coffee cups for 6 adults. VACasa said they would get more cups. They failed, never received. Some lights didn't work & lots of dead bugs in light fixtures.
Comment from Hotel Management
Sep. 12, 2023 by VrboOwner, Hotel Management
Hi, Richard, thank you for your feedback. We are disappointed to read that your recent experience was unsatisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
by A traveller
Nice views, quiet, otherwise lousy
Posted Jun. 24, 2023 on HomeAwayThe views were beautiful and it was a quiet place to relax, but we were otherwise disappointed with our stay. The property was not well maintained. We encountered two roaches. There were numerous ants in the master bathroom. Two of the toilet paper holders had fallen off the walls and had not been replaced. Only one light in the kitchen worked (a known maintenance problem that was not disclosed to us before our arrival) and the non-functioning lights were not repaired while we were there. Two light fixtures could not be turned all the way off and were constantly on dim. The two exercise machines downstairs could not be used because any use resulted in the electrical circuit tripping. Many windows were not operable or labeled as do not open.
Comment from Hotel Management
Jul. 10, 2023 by VrboOwner, Hotel Management
John, we are disappointed to hear of the negative experience you had while using our services. Please know that the light switches to fix the kitchen lights are now working. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.
by A traveller
Mid-Coast Maine Getaway
Posted Jun. 18, 2023 on HomeAwayThe property in Westport was wonderful. Located right on a large river connecting to the ocean. Lots to see from the wraparound deck looking out over the water.
The home was spacious and well-appointed. Kitchen had everything we needed as well as high end appliances.
A nice unusual feature was two vintage pinball machines in the lower level of the home.
We would definitely rebook this property if we travel to the Boothbay Harbor/Wiscasset area again.
by A traveller
Amazing
Posted May 29, 2023 on HomeAwayEverything was perfect
by A traveller from Harbor Springs, MI
Great View
Posted Oct. 24, 2022 on HomeAwayThe staff was a fabulous. We needed the manager because we couldn’t unlock the door or lockbox. Many light bulbs needed to be replace, a bedside lamp was missing, the hairdryer was gone, and the tv would only play Netflix.
by A traveller
Neglectful Homeowner
Posted Oct. 8, 2022 on HomeAwayThis big, light filled house is located on a beautiful, isolated, peninsula on Westport Island with amazing views of the Sheepscot River. But, and it is a big BUT, the house is being neglected. It is a terrible shame to see this happen because it is an amazing house. My biggest problem is the odor coming from the kitchen. I believe it is the drains/traps/septic. The odor is so bad, that I had to keep windows open to even stand near the sink. The place is very clean, but I would not stay here again because of this. Both oven doors are broken, which is a shame because they are high end appliances. Many of the windows and even more screens need repair. Don't get me wrong, the windows and doors provide an amazing, view, but they need help.
by A traveller
Spacious home beautiful area needs minor attention
Posted Oct. 2, 2022 on HomeAwayHome needs some minor attention to get that 5th-star. Primarily lights and doors. So many switches, none are labelled and many seem to do nothing. Very few of the outside lights work. We arrived late to a completely dark home. Later found the only front light that works is on the garage, but controlled by a switch above the kitchen sink! Struggled with the front door entry and had to enter through a back door. Later found the front entry requires turning the key all the way counter-clockwise, with extra push on the key, holding it in that position while pushing open the door. The lower floor back door has a similarly difficult process that took several days to figure out. Instructions would have been nice. The home was clean, but mold behind bathroom sinks and in showers could be easily eliminated with a bleach spray. Since the home does not have A/C, use of windows is necessary, but many windows had broken screens, shades, or opening mechanisms. We used those that did work and it sufficed. The home is spacious and had everything we needed. We did enjoy our stay. The view is beautiful and the environment very peaceful.
by A traveller
Review
Posted Aug. 29, 2022 on HomeAwayThe stay was wonderful! The rooms were clean and organized, and the ocean view was a treat to take-in every morning. Thank you!
by A traveller
Beautiful home with stunning views, window issues
Posted Aug. 21, 2022 on HomeAwayA beautiful home with hardwood and slate floors throughout, high end kitchen (subzero frig), large rooms, and ocean views from nearly every room. The rocking chairs on the porch are the best spot to enjoy the view. The family room and table are large, ideal for families. The vintage pinball machines in the basement were a surprise treat! There are timeless granite steps down to water with solid railing.
Several windows, about a third, are rotting, don't open (labeled as such), or don't close. We opened one (not labeled other wise) and it about fell off. When it later rained, I had to go outside and try to close it some to keep rain from entering the house. As such, the house is left unsecured and exposed to the elements.
