Outside frontage poorly maintained, dies not give good first impression. Reception staff not the friendliest, more checking everything is paid, car park etc., pushing breakfast at ÂŁ15 each, last time it was awful, no thank you!
Not welcoming, suited a purpose for us as visiting concert close by at Barbican. Done it twice now, won't stay again, kids and dogs everywhere too! 30 mins allocated slot in pool area, struggle to spend more than 10 mins as small and only a sauna as well as pool. Key card doesnt work on door, Receptionist has to check you're booked in before allowing you in!
Room adequate 330, but worlds smallest toilet room and sewage smell from sink (read that too on previous reviews) obviously nothing done about it. Stains on carpet, bleach?
Poor for a Novotel, expect better.
