Ratings based on 953 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 9, 2024
Inconsistent policies and rules between hotel and booking agencies, including amenities. Hotel does not accept cash??!! But will require you to pay a second deposit before ur even refunded for your previous deposit. Won’t transfer the deposit if you stay over. No hot tub, no pool.
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Adan, We at the HOMETOWNE STUDIOS YUBA CITY appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 16, 2024 on Expedia
It’s a challenge to find when the sign isn’t lit up at night, but I am grateful to have a spot for the evening. Period
Comment from Hotel Management
Mar. 21, 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Ms.Thank you for your participation in our guest survey after your experience with us at the HOMETOWNE STUDIOS YUBA CITY. Though you were grateful for your spot, you had some difficulty finding us at night. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 15, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Steve,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Yuba City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by Red Roof Management , Hotel Management
Thank you for taking a moment to leave a review, Heather. The staff and I at the HomeTowne Studios by Red Roof Yuba City appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Good hotel for a short stay
Posted Mar. 12, 2024 on HotelsThis hotel was in the perfect location for my work. Hotel staff is very welcoming and the breakfast was just enough to get you going. Seems like they are doing some renovations. But my room was quite clean and comfortable. Tv worked great and bathroom was fully stocked with basic amenities.
Comment from Hotel Management
Mar. 13, 2024 by Red Roof Management , Hotel Management
Thank you for taking a moment to leave a review, Dawn. The staff and I at the HomeTowne Studios by Red Roof Yuba City appreciate your 10/10 score following your stay. I am thrilled that our welcoming staff, comfortability and the other highlights pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 11, 2024 on Expedia
It was perfect thank you
Comment from Hotel Management
Mar. 13, 2024 by Red Roof Management, Hotel Management
Thank you for taking a moment to leave a review, Teresa. The staff and I at the HomeTowne Studios by Red Roof Yuba City appreciate your 5/5 score following your stay. I am thrilled that your stay with us was perfect. Your gratitude is appreciated by our team as we strive to provide guests with the best experience possible. Thank you again for sharing your experience with us. We would love to see you again at Red Roof, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 13, 2024 by Red Roof Management , Hotel Management
Thank you for taking a moment to leave a review, Casey. The staff and I at the HomeTowne Studios by Red Roof Yuba City were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
The Jetted Tub is AMAZING!!
Posted Mar. 3, 2024 on HotelsI have only stayed in the suites at this hotel with the jetted tub. The rooms are a little outdated, but they are really big and I have never seen such a giant jetted tub in a room before in my life!! I get this suite just for the jetted tub, it’s amazing!
Comment from Hotel Management
Mar. 3, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS YUBA CITY. I am happy you were pleased with our spacious suites, which comes with a jetted tub that you were able to enjoyed. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit, prompting your score. However, you indicated that the appearance of the room did not meet your expectations, which was truly disheartening to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
by A traveller from RENO
Posted Mar. 1, 2024 on Expedia
The room was clean, conveniently located, and the staff was very helpful. We plan to stay there again!
