Ratings based on 40 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
Very quiet property, pleasant staff. Rooms were clean with breathtaking views of the Indian Ocean.
Not walkable to many things , would recommend renting a car as taxis can be a bit pricey. But it is very easy for the hotel to drop you off and pick you up .
Would recommend if you need some peace and quiet .
Comment from Hotel Management
Mar. 25, 2024 by Michael and the Le Mersenne Family, Hotel Management
Jambo Annia,Thank you for your kind review and for choosing Le Mersenne Zanzibar. We are delighted to know that you appreciated the serenity of our property, the pleasantness of our staff, and the breathtaking views from our clean rooms.We understand your advice regarding transportation and appreciate your noting the convenience of our drop-off and pick-up service. Your recommendation for those seeking peace and quiet is much valued, and we're glad we could provide you with a tranquil retreat.We hope to welcome you back soon for another peaceful and relaxing stay.Warm regards,
by A traveller
Posted Feb. 14, 2024 on Expedia
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Comment from Hotel Management
Apr. 9, 2024 by Michael and Le Mersenne family , Hotel Management
Dear Sheikh, Thank you for choosing Le Mersenne Zanzibar and for posting your review. We are delighted that you had a fantastic time with us, and we are looking forward to welcoming you back soon.
by A traveller
Posted Jan. 13, 2024 on Expedia
The staff were excellent, they made us feel at home. The food was very good, the rooms are neat, clean and modern. It was a very nice experience. I definitely recommend Le Mersenne.
by A traveller
Posted Jan. 9, 2024 on Expedia
The hotel is beautiful, magical even. Very relaxing and the dinning staff and food options were amazing. I had a few terrible experiences with the female front desk attendant Kadogo. We checked in our room and was little tired so wanted to order room service but the phone did not work, i called whattsapp number informed them about phone issues and i was told someone would come to fix, no one did. Our last night we wanted to clear up our bill in advance and request airport taxi. We we tried to contact our driver who brought us to the resort but was unable to, My husband and I approached kadogo, asking to settle our balance and to request the taxi, her attitude towards us was just completely confusing and disrespectful, after getting our final bill my taxi finally contacted me so I asked kadogo to remove that from the balance she was visibly upset she told us this is an issue because now she would have to explain to her manager that we canceled the taxi request, she gave us a complete lecture with a nasty attitude. At exactly 7:23am i called the front desk spoke with Kadogo requesting a cart to bring our luggage to the front desk by 8am, she didn't send anyone to get our stuff, my husband and I hauled our luggage ourselves from our room that was farther away. i got to the desk and asked why no one came to help. Kadogo told us everyone was busy helping other guests. She then told me i have to settle the balance i previously settled the night before for tax.
Comment from Hotel Management
Jan. 12, 2024 by Warm regards, Michael Solaiman | General Manager , Hotel Management
Dear Tamara,Thank you for taking the time to share your experience at Le Mersenne Zanzibar, Autograph Collection. It's wonderful to hear that you found the hotel beautiful and magical, and that the dining staff and food options contributed positively to your stay.However, I am genuinely concerned about the issues you experienced with our front desk service, particularly with Kadogo. Please accept our sincerest apologies for any inconvenience and discomfort caused during your interactions. The level of service you described is not reflective of our commitment to hospitality excellence. We will review this feedback with our team to ensure that all staff members provide courteous, efficient, and respectful service to all our guests.Regarding the room service phone and the delay in luggage assistance, I regret the inconvenience you faced and the impact it had on your overall experience. We will be taking immediate steps to improve our response times and ensure better communication among our staff to prevent such occurrences in the future.Tamara, your feedback is invaluable in helping us improve our service standards. We are committed to making the necessary improvements and would appreciate the opportunity to make amends. We hope to have another chance to welcome you back and provide an experience that aligns with the high standards we aim to uphold.
by A traveller
Posted Jan. 2, 2024 on Expedia
Good
by A traveller
Posted Jan. 1, 2024 on Hotels
by A traveller
Posted Nov. 12, 2023 on Expedia
Lovely resort
by A traveller
Posted Nov. 8, 2023 on Expedia
by A traveller
Posted Oct. 27, 2023 on Expedia
by A traveller
Posted Oct. 21, 2023 on Expedia
My stay at le Mersenne was amazing the staff was so welcoming and accommodating!! The food prepared from Chef Pedro was outstanding!’ Breakfast lunch and dinner and his sushi out of this world 5 Star
Comment from Hotel Management
Nov. 3, 2023 by Warm regards, Michael and the Le Mersenne Family, Hotel Management
Dear Recoldemon,Jambo! We're thrilled to hear that your stay at Le Mersenne Zanzibar, Autograph Collection was a remarkable one. It's wonderful to know that our team's hospitality made you feel welcomed and well taken care of.Your high praise for Chef Pedro's culinary expertise, especially his sushi, is greatly appreciated and serves as a testament to our commitment to dining excellence. We'll be sure to pass along your compliments to him!Thank you for choosing us for your visit, and we eagerly anticipate your return for another five-star experience.
