6/10 Okay
ALI
Travelled with family
31 Mar 2024
Liked: Cleanliness, property conditions & facilities
I would like to share our experience about this resort by expressing how we liked our stay for 10 days!
Overall, ocean maya royale is a nice resort with a beautifuly maintained graden. There are two critical issues with this place, one is the food and the quality of food that is very low! I mean we got sick few nights into our stay, and the second part was the rough unfriendly ocean with smelly seaweed. We ended up either taking a two miles walk over to a cleaner and a better beach, or going to the town. It was extremely frustrating to have to stress over the beach and the food where it should have been a place for pleasant experiences. We ended up spending 4 days out of the resort to eat fresh good food and enjoy a nice beach.( we got food poisoning from the Japanese restaurant and we were sick for two whole days, missing out) We taxied to playa del Carmen town where we spent extra for everything that we had already paid for.
We travel a lot especially to all inclusive resorts. We smelled a sense of cheating the guests with their food in many ares. I don’t recommend going there if you care about quality of your stay and your meals.The room was very clean. Personals were polite and the resort is peaceful. We did communicate that with the manager! See you later.