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Punta Esmeralda

3.0 star property
3-star beach hotel near Punta Esmeralda Beach, connected to a shopping center

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Photo gallery for Punta Esmeralda

Beach
Front of property
Deluxe Room
Breakfast and lunch served
Deluxe Double Room, 1 King Bed | Bathroom
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
  • Popular LocationPunta Esmeralda Beach13 min walk
  • Popular LocationGran Coyote Golf3 min drive
  • Popular LocationMamitas Beach9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.6/10 Very good
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.5/10 Good
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

8.2/10 Very good
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Rooftop terrace
Sofía by Bunik
Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (362)
The price is CA $43
per night
CA $54 total
includes taxes & fees
6 Jun - 7 Jun
Sofía by Bunik

About the area

Playa del Carmen

Luis Donaldo Colosio stay.Your stay at this Luis Donaldo Colosio hotel places you within 2 miles (3 km) of Punta Esmeralda Beach and Mamitas Beach. Gran Coyote Golf and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Punta Esmeralda Beach - 13 min walk
  • Gran Coyote Golf - 3 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Mamitas Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • Sunset Grill - 6 min walk
  • Naos - 7 min walk
  • Illy Cafe - 7 min walk
  • Hadar - 9 min walk
  • Capella - 7 min walk

About this property

Punta Esmeralda

3-star beach hotel near Punta Esmeralda Beach, connected to a shopping center
There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and a vending machine are also featured at Punta Esmeralda. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Playa del Carmen hotel is smoke free.

  • 28 guestrooms or units
  • 4 levels
  • Built in 2017
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Elevator
  • No smoking on site
  • Dining venue
Punta Esmeralda offers 28 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Italian, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Punta Esmeralda

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • There is limited hot water on site.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda Hotel
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Playa del Carmen
Punta Esmeralda Hotel Playa del Carmen

Punta Esmeralda Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 132 out of 257 reviews" "
Rating 8 - Good. 64 out of 257 reviews" "
Rating 6 - Okay. 23 out of 257 reviews" "
Rating 4 - Poor. 22 out of 257 reviews" "
Rating 2 - Terrible. 16 out of 257 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Hannah Natalja

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Stayed 10 nights in Mar 2023

4/10 Poor

Natalie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

4/10 Poor

Sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, left after 1 night, no refunds..
Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Stayed 5 nights in Feb 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Stayed 11 nights in Feb 2023

10/10 Excellent

M

Stayed 3 nights in Feb 2023

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice pool area
Stayed 5 nights in Feb 2023

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Stayed 7 nights in Feb 2023

6/10 Okay

mike

Liked: Staff & service
Disliked: Amenities
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Luis Alberto Castro, Ixtapaluca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023