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Tru By Hilton Albany Crossgates Mall

2.5-star property
1651 Western Avenue, Albany, NY 1-855-887-0424
4.2 out of 5
Very good!
See all 13 travelocity Reviews

"It was nice that everything was so new and kept up. However, the pool was fairly chilly and my friend and I lost a great deal of sleep due to someone ... " More

By a verified traveller on Wed 29 Jun 2022

Points Of Interest

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Hotel Description

Hotel near University at Albany, connected to a shopping center in Albany

In shopping district

You'll be within half a mile (1 km) of Crossgates Mall and 2 miles (3 km) of SEFCU Arena with a stay here. University at Albany and Albany NanoTech Complex are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. There's no skimping on freebies - guests receive free breakfast, free WiFi, and free self parking. A 24-hour business center, a snack bar/deli, and a lobby fireplace are also on offer.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $170* Per night/room 22 Apr. - 23 Apr.

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru By Hilton Albany Crossgates Mall ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru By Hilton Albany Crossgates Mall

Everyone (9) Family (3)
4 out of 5

Posted by on 10 Mar. 2024

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3 out of 5

Posted by on 4 Apr. 2023

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Comment from Hotel Management

29 May 2023 by Kayla-Night Supervisor

Thanks for staying with us at the Tru by Hilton Albany Crossgates Mall. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!

5 out of 5

Posted by on 1 Aug. 2022

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3 out of 5
It was nice that everything was so new and kept up. However, the pool was fairly chilly and my friend and I lost a great deal of sleep due to someone in the room above us walking/moving things around from 1230 am until after 4am. This was inconvenient as we were taking our nursing boards early in the morning today.

Posted by on 29 Jun. 2022

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5 out of 5

Posted by on 10 May 2022

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5 out of 5
Close to the mall, restaurants

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Adam G

We certainly enjoyed your recent visit and are happy it was a pleasant experience for you. We’ll be looking forward to your return.

5 out of 5
This place is an awesome place has everything and it is wonderful staff are great very happy that I got the rates and I did and then I got to stay here

Posted by on 3 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Adam G

Thank you!

5 out of 5

Posted by on 14 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Adam G

Thank you!

5 out of 5

Posted by on 29 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Adam G

Thank you!

4 out of 5
Only 4 handicap spaces in front had to walk to the end of lot to park. Lighting bright over the bed no dimmer. No way to soften. No hot water in room for tea or coffee In the room tile baseboard loose coming off the wall. Observation

Posted by on 13 May 2019

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Comment from Hotel Management

22 May 2019 by Adam G

We’re terribly sorry to read of your experience, and please be assured we will follow up with our Loss Prevention team. This type of situation is not typical and we hope you will one day give us an opportunity to regain your confidence.

About the Tru By Hilton Albany Crossgates Mall

Location 1651 Western Avenue, Albany, NY 12203

Property Features

Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free. This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2018
  • Breakfast available (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers. This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • Smart television
  • Digital channels
  • Premium channels
  • Microwave
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Albany Crossgates Mall Hotel
  • Tru Hilton Crossgates Mall Hotel
  • Tru Hilton Albany Crossgates Mall
  • Tru Hilton Crossgates Mall
  • Tru By Hilton Albany Crossgates Mall Hotel
  • Tru By Hilton Albany Crossgates Mall Albany
  • Tru By Hilton Albany Crossgates Mall Hotel Albany

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.