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Tru By Hilton Albany Crossgates Mall

2.5 star property
Hotel near University at Albany, connected to a shopping center in Albany

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Photo gallery for Tru By Hilton Albany Crossgates Mall

Relax in a modern lounge area with a central seating space and large windows offering views of the outdoors.
Relax on the patio with comfortable seating and shade from large umbrellas.
Enjoy a comfortable stay in this stylish room with a neatly made bed, desk, and large window offering a view of the outdoors.
Experience the sleek, contemporary design of this hotel complex, featuring a prominent logo and designated parking for guests with disabilities.
Enjoy breakfast at the TOP IT BREAKFAST counter, surrounded by comfortable seating options.

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Parking included

Explore the area

Map
1651 Western Avenue, Albany, NY, 12203
  • Crossgates Mall
    ‪5 min walk‬
  • University at Albany
    ‪3 min drive‬
  • Colonie Center Mall
    ‪5 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.8 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Albany

In shopping district.Within a 15-minute walk of the hotel, you'll find Crossgates Mall and Regal Crossgates. Bob Ford Field at Tom & Mary Casey Stadium and Albany NanoTech Complex are also within 2 miles (3 km).

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.6 km
  • Colonie Center Mall - 5 min drive - 4.7 km
  • Albany Medical Center - 10 min drive - 10.4 km
  • MVP Arena - 11 min drive - 15.3 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near University at Albany, connected to a shopping center in Albany
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Languages

English

Similar properties

Relax in our welcoming lobby, featuring a central coffee station and comfortable seating area.

Homewood Suites by Hilton Albany Crossgates Mall, NY

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
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CA $328 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Stayed 2 nights in May 2025

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved the area, close to everything. Excellent staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Mushacker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenalle

Stayed 1 night in Apr 2025

10/10 Excellent

Damaine

Stayed 1 night in Apr 2025

10/10 Excellent

Carmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Stayed 1 night in Apr 2025

10/10 Excellent

Victor

Stayed 2 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Mar 2025

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.
Stayed 3 nights in Apr 2025

6/10 Okay

Nikki

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Marie claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Joel

Stayed 1 night in Dec 2024

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Salih

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly what make my
Stayed 1 night in Mar 2025

10/10 Excellent

Viviana

Stayed 2 nights in Mar 2025

10/10 Excellent

ROBBIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Patrick

Liked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

trin

Stayed 1 night in Feb 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024