"Mostly enjoyed our stay at the Hilton. There are only minor issues, the worst being maintenance on the rooms and the overpowering smell of soaps/shamp
...
"
More
At this Auckland Central Business District hotel, you'll be within a 5-minute walk of Commercial Bay and Auckland Ferry Terminal. Sky Tower and SkyCity Casino are also within half a mile (1 km).
Business services
This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.
Hilton Auckland ratings based on 2 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Auckland
Everyone (1)
4 out of 5
Mostly enjoyed our stay at the Hilton. There are only minor issues, the worst being maintenance on the rooms and the overpowering smell of soaps/shampoo/conditioner/lotion. The toilet half functioned in my room and the shower head kept flopping down (needed tightening or replacement) - made it very difficult to shower as I had to hand hold the shower head. Other things: the parking is too high at $55 per night and not even a discount for gold members (other hotels charge $45 in the city), having to pay $10 extra for the "hot" meal over the continental, extra $5 for specialty coffee. Please offer unscented options for soap, shampoo/conditioner, and lotion. The construction outside, below the room, was really noisy in the morning - maybe you should offer something in compensation to guests for the inconvenience.
Posted by Mary on 16 Aug. 2023
Was this review helpful to you?
Comment from Hotel Management
17 Aug. 2023
by Scott Thomson
Kia Ora Mary,Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind regards, Scott ThomsonGeneral Manager - Hilton Auckland
5 out of 5
Unique location right on the water. Beautiful, spacious room and a large deck.
Hilton Auckland offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, 7 meeting rooms, and limo/town car service. Event space at this hotel measures 13024 square feet (1210 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hilton Auckland. Parking is available for a fee. This Art Deco Auckland hotel is smoke free.
1 building
187 guestrooms or units
8 levels
13024 sq ft of conference space
1210 sq m of conference space
Built in 2001
Poolside lounge chairs
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Wired internet access (surcharge)
, High-speed internet access
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Auckland Britomart Station (0.6 km / 0.4 mi)
Metro station: Halsey Street Tram Stop (0.7 km / 0.4 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Auckland offers 187 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels, DVD players, and pay movies. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
DVD player
Refrigerator
Coffee maker
Luxury bedding
Separate shower and tub
Cribs (free)
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:30 AM.
FISH - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Bellini Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 60.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
This property will place a credit card authorization for the full amount of stay, including incidentals, for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately NZD 43 per person
Fee for in-room wired Internet: NZD 19.95 per 24-hour period (rates may vary)
Self parking fee: NZD 55.00 per day
Valet parking fee: NZD 55 per day
Rollaway bed fee: NZD 60.0 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Auckland Hilton
Hilton Auckland
Hilton Hotel Auckland
Hilton Auckland Hotel Auckland Central
Hilton Auckland New Zealand
Hilton Auckland Hotel
Hilton Auckland Hotel
Hilton Auckland Auckland
Hilton Auckland Hotel Auckland
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
There was an error importing /Auckland-Hotels-Hilton-Auckland.h579309-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Auckland-Hotels-Hilton-Auckland.h579309-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
