Alma Arboretum offers its guests an outdoor pool, multilingual staff, and an elevator. The front desk is open around the clock. Free self parking is available.
The point of contact was great for the most part until I asked to remedy the situation or a partial refund. We had to leave the night we got there (booked for 2 nights). Tack strips were exposed through the carpet, a bunch of mold in one bathroom, and a used bandaid on the bed which my baby got ahold of before I noticed it. This trip was in September and in December I was finally told they would not refund me nor give me a partial refund for the night I wasn't there. I waited to see if they would try to remedy any of it before I sent a nasty review and here we are. I've been to motels better than this.
Una muy mala experiencia, el lugar NO es un hotel, es un edificio con cuartos, no hay Lobby, no hay puerta de acceso libre, fue muy difĂcil que nos abran la puerta, no hay ningĂșn servicio como en cualquier otro hotel, no tiene señal de TV, hay televisor pero no se ve nada.
Our room doesnât have a chair and bedside tables as we saw in our reservation (photos).
We suggest that you include a table as there is no place for a meal.
Best regards
I liked the room it was very nice. The communication could of been a little better. It was weird that the key were in a lock box out side no front desk or anything. There were multiple buildings and they were being changed into apartments so it was a little frustrating that we couldnt find our building that our room was in. Other wise it was very clean and very handy love the little kitchen with it.
Sofa was broken pulled out no where to sit orher than floor bed or toilet. Coffee pot didnt work. No tv services and pairing not an option. Started to question why under construction so checked for bedbugs. Thumbs down.
The location was near everything you could possibly need for a long stay. Restaurants, Shopping, Groceries, etc. The bad:
- If you order delivery you need keep an eye out for your delivery. There is no way for delivery to arrive to your door when a key is needed to enter the building.
- Could use some updates to furniture. Otherwise comfortable stay.
- No clear check-out process
- Use your own Hot Spot for smart tv.
The good:
- Dishes, non mini-fridge, silverware were included.
- Near Domain, Arboretum, short drive to anything you could ever want.
- Quiet & Peaceful
- Communicating was quick and responsive to answer any questions
Nice apartment, clean, comfortable. Easy to get in. Good shower. All was good!
Only thing, we couldnât get the temperature to drop from 74. It was a hot weekend and it might be that the AC couldnât keep up with the extreme heat outside.