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Genting Hotel & Spa at Resorts World Birmingham

4.0 star property
4-star eco-certified hotel near Resorts World Birmingham, connected to a shopping center

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Photo gallery for Genting Hotel & Spa at Resorts World Birmingham

Deluxe Suite
Deluxe Double Room
Reception
Front of property - evening/night
Indoor pool, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool

Explore the area

Map
Pendigo Way, Birmingham, England, B40 1PU
  • Resorts World Birmingham
    ‪1 min walk‬
  • Resorts World Arena
    ‪2 min walk‬
  • National Exhibition Centre
    ‪3 min walk‬
  • Birmingham (BHX)
    ‪14 min walk‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 35.3 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Double Room, 1 Double Bed

Signature Double Room, 1 Double Bed | Bathroom

Signature Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(67 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 52.11 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 117.56 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room

9.8 out of 10
Exceptional
(26 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Birmingham

Marston Green stay.With a stay at this Marston Green hotel, you'll be steps from Resorts World Birmingham and Santai Spa. Pendigo Lake and National Exhibition Centre are also within half a mile (1 km).

What's nearby

  • Resorts World Birmingham - 1 min walk - 0.0 km
  • Resorts World Arena - 2 min walk - 0.2 km
  • The Bear Grylls Adventure - 3 min walk - 0.3 km
  • National Exhibition Centre - 3 min walk - 0.3 km
  • National Motorcycle Museum - 11 min walk - 0.9 km

Getting around

  • Birmingham International Station - 5 min drive
  • Air Rail Link Tram Stop - 5 min drive
  • Birmingham Airport (BHX) - 5 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬10 min walk
  • ‪Food & Bar Hall 3 NEC - ‬12 min walk
  • ‪PizzaExpress - ‬4 min walk
  • ‪Gild Lobby Bar & Lounge - ‬10 min walk

About this property

Genting Hotel & Spa at Resorts World Birmingham

4-star eco-certified hotel near Resorts World Birmingham, connected to a shopping center
Genting Hotel & Spa at Resorts World Birmingham offers its guests a full-service spa, an indoor pool, and a health club. There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces.

A casino, a sauna, and a rooftop terrace are also featured at the eco-certified Genting Hotel & Spa at Resorts World Birmingham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 18 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 2015
  • Casino
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • 1 conference room
Genting Hotel & Spa at Resorts World Birmingham offers 184 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. 42-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Spanish

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Property amenities

Family friendly

  • Bowling alley
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (GBP 20 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
  • 18 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Snack bar/deli

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 30 slot machines
  • Bowling alley
  • Casino (538 square feet of space)
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 19.95 for adults and GBP 9.95 for children
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Covered self parking fee: GBP 20 per night
  • Crib (infant bed) fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Rollaway beds are only suitable for guests aged up to 12.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel
Genting Hotel & Spa at Resorts World Birmingham Hotel
Genting Hotel & Spa at Resorts World Birmingham Birmingham
Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Genting Hotel & Spa at Resorts World Birmingham Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1002 reviews
Rating 8 - Good. 169 out of 1002 reviews
Rating 6 - Okay. 53 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geetika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Brent

Stayed 2 nights in Feb 2025

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you're seeing an event nearby.
Stayed 1 night in Feb 2025

10/10 Excellent

Manjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

G

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Doesn’t cater for diabetics

No mini bar for diabetics on 2nd night. Asked reception, who said they couldn’t get any sugar free drinks. So we went to the hotel bar and bought them. They were available but the receptionist was lazy! The check out receptionist confirmed the bar should have given the receptionist the drinks to stock our fridge free of charge.
Stayed 2 nights in Mar 2025

10/10 Excellent

Deneisha, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely loved my stay. will be back with my kids for longer! so much to do, so many options without even leaving the hotel. definitely will be back
Stayed 2 nights in Mar 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it here, always have a really good time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Miss Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Staff Saved the Night After a Terrible Casin

Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and their genuine concern and helpfulness made me feel valued and respected. I'd especially like to thank Tamsin and Rianna for their exceptional service. The hotel staff's professionalism and compassion were truly outstanding. They went above and beyond to ensure my comfort and well-being. I am incredibly grateful for their assistance and highly recommend this hotel based on their exceptional service. Thank you again if you see this!
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - as usual!

Great overnight stay as usual. Reception staff always friendly and efficient - shout out to Rob. Room has been refurbished and looked very smart and clean
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient to NEC. Great food options in the Resorts World Complex.
Stayed 2 nights in Mar 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Plenty to do
Stayed 1 night in Mar 2025

10/10 Excellent

Dyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will return! A Class

The smell, the cleanliness, the politeness of staff, the spa , the outside Jacuzzi, the breakfast. Everything was just A class. Will definitely return.
Stayed 1 night in Mar 2025

2/10 Terrible

yomi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service, no empathy from staff when I had to check out at 6pm due to a family emergency.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near events
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely trip
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but needs working on.

Stay was nice, the spa was amazing. A few let downs such as the breakfast choices, also the fact that the wait for the lifts were long as the lifts were also used by those visiting the resort and not staying in the hotel, so it meant a longer wait for the lifts and the beds were not as comfortable due to the hotel using twin beds to make a queen so I had to request a mattress topper to ease the comfortability, however overall it was good.
Stayed 2 nights in Feb 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quite expensive but perfect location for the Genting Arena.
Stayed 1 night in Feb 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The best thing about this hotel is the location in that you are literally across the road from the BP Arena if that is your purpose for visiting! The parking was easy (we used the multi storey which is only £10 for 24hours if you validate your ticket at hotel reception) It is located within the shopping centre but rooms are up high so no noise or disturbance. Everywhere is very clean and rooms are big and have everything you need (although everywhere looks a bit dated it’s not really a problem if you’re there for a short time as we were.) My biggest gripe would be the variation of room prices on different sites. You can book direct but prices change daily and we saw up to £50 variation for a one night stay, so be savvy if you’ve got time to shop around! Breakfast was good value, although on our stay the hotel was full so it was a bit chaotic at times with queues an replenishing food. All in all we were happy guests and would definitely stay here again if attending a concert at BP arena or visiting NEC.
Stayed 1 night in Feb 2025