4/10 Poor
Tahlia
Travelled with partner
Mar 8, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is nice.. appears to have had a recent update to the rooms, however the elevator is dated by at least 25 years. Small, slow and unsafe sounding. No real issue with the room except the phone was broken but I don’t use hotel phones anyway, it did prevent me from calling the lobby. Breakfast was good. Staff was friendly. My primary issue is that we were charged incidentals assuming we would use the hotel’s partnership with the adjacent parking deck. We never said that. Incidentals was $100. When I saw that on the bill BEFORE I had even used the deck. But also realized street parking was free during the times we would be at the hotel as well as the deck they use is cheaper than the $20 the hotel charges per day. I asked for that charge to be removed because I wasn’t going to use it. They agreed lowering it to $60. However they did another authorization for $60 so now I have $160 tied up. Well the $60 fell off in about 4 days after check out. The $100 took a full month 4 weeks. Multiple calls to the hotel whereby they said an error on their end prevented them from closing the room out until a week later which didn’t make sense because the $60 was removed. No way you get a good review from me when you play with my money. Luckily I didn’t need it but I don’t have time to check everyday to see if I’ve been cheated because you don’t trust ME which is why they even charged an incidental