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Recent Brickell hotel reviews by fellow wanderers

Brickell Condos by Vibras Concierge

Brickell Condos by Vibras Concierge

4 out of 5
Posted 10 hours ago
Travelocity Verified Review
"The condo itself was absolutely amazing. The view was beautiful, the unit was extremely clean and spacious, and overall the condo looked and felt exactly as I hoped. I have no complaints at all about the actual property and would definitely give the condo itself 5 stars. My only issue was the check-in process and communication regarding late checkout. Before arriving, I messaged the property and specifically asked about a late checkout. I was told that I could pay an additional $50 for a later checkout, which I was completely fine with. However, when I arrived, the concierge checking me in had a very nonchalant and somewhat dismissive attitude when I brought it up. I was told that late checkout was not an option and that I would need to speak with a manager the following day. The next day, I called the front desk and asked to speak with a manager, only to be told that a manager was not available. After explaining the situation, the gentleman I spoke with was thankfully able to arrange a later checkout for an additional fee. Everything ultimately worked out, but the process was unnecessarily confusing considering I had already asked about late checkout and received confirmation before my arrival. Better communication between the property and front desk staff, along with a more welcoming check-in experience, would have made the stay perfect. Aside from that, the condo itself was beautiful and I truly enjoyed my stay."
A verified traveller stayed at Brickell Condos by Vibras Concierge
Brickell Condos by Vibras Concierge

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