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"Great location, lots of action at the tram station just around the corner. Hotel is nice but dated. That’s not an issue for me, but the shower head ... " More

By a verified traveller on Sun 20 Oct 2019

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Hotel Description

4-star Art Deco hotel near Hassan II Mosque

City center retreat

Within a 10-minute walk of this Casablanca City Center hotel, you'll find Place Mohammed V and United Nations Square. Cathedrale Sacre Coeur and Parc de la Ligue Arabe are also within half a mile (1 km).

Multiple dining options

This hotel features 2 restaurants and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Free parking, a snack bar/deli, and express check-out are also offered.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $64* Per night/room 18 May - 19 May

Superior Double or Twin Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Duplex King Bed Mosque View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Duplex Suite City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Duplex Suite Mosque View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room Mosque View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Kenzi Basma Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Kenzi Basma Hotel

Everyone (1) Couples (1)
4 out of 5
Great location, lots of action at the tram station just around the corner. Hotel is nice but dated. That’s not an issue for me, but the shower head in our bathroom was awful. Just needs replaced from years of hard water buildup. Staff was friendly and helpful. Great WiFi which is a plus. Casablanca is crazy busy, be prepared for an hour + drive just to get out of the city from the hotels downtown location when you leave.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Guest relation

Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us as we strive to improve with every stay of our guests. I greatly appreciate your comments on aspects of our hotel Kenzi Basma.

1 out of 5

Nice hotel. Terrible hostess.

5 months prior to my arrival, I've specifically requested top floor with balcony view of Hassan II Mosque. This was well communicated via email. Upon my arrival, the hostess attempted to place me on second floor with no view of Hassan II Mosque, swearing this was the only available room. My frustration began to boil so I argued and asked for my money back. Then she sent me to 6the floor with a balcony and no view at all, claiming again this was my only choice. I went downstairs furious and asked to speak with the management. She kept giving me unpleasant looks and finally admitted there is a room on top floor with Mosque view. She's a liar and disrespected me upon my arrival, instead of giving me a warm welcome as a guest to the hotel. As you can imagine, there was tension in the air each time we spoke thereafter which made me feel uncomfortable. Very unprofessional and rude. I would never go back there again. I waited 5 months for a relaxing vacation just to deal with this situation. Bad experience!

Posted by , from NC on 8 Sep. 2016

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Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 2 meeting rooms. Public spaces have free WiFi. The business-friendly Kenzi Basma Hotel also features multilingual staff, coffee/tea in a common area, and concierge services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Casablanca hotel.

  • 1 building
  • 114 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Casa Voyageurs Station (3.5 km / 2.1 mi)
  • Metro station: Place Nations Unies Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Kenzi Basma Hotel offers 114 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Le Bloom Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Le Comptoir - This bar specializes in Spanish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 300.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Kenzi Basma Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Contactless check-out is available.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 13.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MAD 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kenzi Basma
  • Kenzi Basma Casablanca
  • Kenzi Basma Hotel
  • Kenzi Basma Hotel Casablanca
  • Kenzi Basma Hotel Hotel
  • Kenzi Basma Hotel Casablanca
  • Kenzi Basma Hotel Hotel Casablanca

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.