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Comfort Suites Northlake

2.5 star property
Hotel near Northlake Mall in Charlotte

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Photo gallery for Comfort Suites Northlake

Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Meeting facility
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
7315 Smith Corners Blvd, Charlotte, NC, 28269
  • Northlake Mall
    ‪16 min walk‬
  • Concord Mills
    ‪12 min drive‬
  • University of North Carolina at Charlotte
    ‪12 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪20 min drive‬

Room options

View all photos for Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, Non Smoking

7.8 out of 10
Good
(60 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Charlotte

North Lake stay.Your stay at this North Lake hotel places you within 3 miles (5 km) of Northlake Mall and Huntersville Family Fitness and Aquatics. North Park Mall and Discovery Place Kids are also within 6 miles (10 km).

What's nearby

  • Northlake Mall - 16 min walk - 1.4 km
  • Concord Mills - 12 min drive - 15.5 km
  • University of North Carolina at Charlotte - 12 min drive - 14.0 km
  • Bank of America Stadium - 13 min drive - 18.6 km
  • Spectrum Center - 13 min drive - 18.5 km

Getting around

  • McCullough Station - 10 min drive
  • Charlotte Station - 13 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪East Coast Wings + Grill - ‬3 min drive
  • ‪Hickory Tavern - ‬13 min walk

About this property

Comfort Suites Northlake

Hotel near Northlake Mall in Charlotte
Comfort Suites Northlake offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 750 square feet (68 square meters) and includes conference space. The business-friendly Comfort Suites Northlake also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This Charlotte hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 750 sq ft of conference space
  • 68 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Comfort Suites Northlake offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer refrigerators, microwaves, and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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Exterior

Drury Inn & Suites Charlotte Northlake

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,007 reviews
The price is CA $124
CA $143 total
includes taxes & fees
Sep 21 - Sep 22
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Property amenities

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open June 01 and close September 02.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Suites Northlake
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte
Comfort Suites Charlotte Northlake Hotel Charlotte
Comfort Suites Northlake Hotel
Comfort Suites Northlake Hotel
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte

Comfort Suites Northlake Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 487 out of 1014 reviews
Rating 8 - Good. 254 out of 1014 reviews
Rating 6 - Okay. 116 out of 1014 reviews
Rating 4 - Poor. 73 out of 1014 reviews
Rating 2 - Terrible. 84 out of 1014 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Theodore

Travelled with partner
Liked: Staff & service
Ok location, would not stay again. Better choices
Stayed 2 nights in Aug 2025

10/10 Excellent

Mahogany

Stayed 4 nights in May 2025

8/10 Good

Bayne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was fine. It was clean and well put together. You can tell that it is older but the remodel looks good. I passed on the breakfast because the food didn’t look appealing and I’m not a big fan of Folgers coffee, but that’s just a personal opinion.
Stayed 1 night in Jun 2025

8/10 Good

TaNiya

Liked: Cleanliness, property conditions & facilities, room comfort
I have mixed reviews. The room was clean except there was hair all over the shower when I arrived. During my stay I did put the do not disturb sign on the door and housekeeping proceeded to still come into my room I had the door lock on so they couldn’t come in she then came back 4 minutes later and tried to open the door again. I opened the door and asked if she needed anything and she said “excuse me I’m sorry” which was odd to me. Other than that I had EXCEPTIONAL breakfast interactions with Charlotte she’s Amazing.
Stayed 5 nights in May 2025

10/10 Excellent

Angeleique

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean & spacious! Front desk staff Patrick was kind! Charlotte (Breakfast attendant) was the HIGHLIGHT of our stay! She was personable, kind & funny! A true GEM! WE WILL DEFINITELY BE BACK & HIGHLY RECOMMEND!
Stayed 2 nights in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised by the room and the facility in general. The bedding was top notch. The room was spacious with a separate couch and ottoman area. The breakfast was on point with a very nice lady overseeing that effort.
Stayed 2 nights in May 2025

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I had to sign several papers promising not to have parties in my room or smoke pot. Not sure what kind of neighborhood it is but made us very uncomfortable. The previous hotel had extra blankets and pillows in the closet. This one didn’t. The bathroom is very tiny and the sink is across from the bed which was strange. We stayed one night and left quickly.
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place with good breakfast offering.
Stayed 1 night in May 2025

6/10 Okay

Catrinca

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Khelsey

Stayed 2 nights in May 2025

4/10 Poor

Glenn, Lynbrook

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is well designed and clean. However the staff is woefully inadequate. Very long wait times to check in. To buy a bag of chips at the front desk was ten minutes.
Stayed 3 nights in May 2025

4/10 Poor

Joseph, Frederick

Travelled with family
Disliked: Property conditions & facilities
N/A
Stayed 2 nights in May 2025

8/10 Good

Lytalya

Stayed 3 nights in May 2025

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming place. Facilities are nice & clean. Staff are very friendly & accommodating. Definitely come back again. Terri
Stayed 1 night in May 2025

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Aaron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this property ZERO stars I would. This property is filthy dirty from the minute you walk in the front door, to the elevators, to the room itself. Dingy lighting. Wallpaper peeling apart in the hallways, elevator looks like one from 1998. The room itself upon arrival FILTHY dirty. Hair on floors, hair in towels, spots on comforter, stains on bathroom counters, dried up gunk on night stands, dried up gunk on bathroom door, drain turn knob taken out of bath tub thrown to the side. Just DIRTY! Was moved to another room within an hr after reporting it to the front desk. To be moved to ANOTHER filthy dirty room. AFTER TWENTY FOUR HOURS OF TRAVELING we are exhausted and shouldn’t be having to have the stress of cleaning behind what was supposed to be cleaned by staff. We barely slept and woke up To report the condition of the second room to a man named Ronald who from the jump had a very nonchalant attitude and could care less about what we had experienced upon arrival to now. I continued explaining everything and he said he would text his manager to see what could be done. In the interim we had to find ANOTHER hotel to stay at because this hotel was FAR from COMFORTABLE in anyway. Unsanitary in everywhere possible. Pictures to follow. Spots on bar area where fridge is located. Hair in corner of bathroom floor. Random plastic behind faucet of sink. Eyelashes and gunk on nightstands. We checked out prior to 1pm rushed and gathered our things.
Hair everywhere. Corner of bathroom floor
Miscellaneous gunk on front of bathroom door
Wth is this broken ducktaped door lock in the room
dirty stained spots on cabinets beside refrigerator in room
Stayed 3 nights in May 2025

8/10 Good

kimberly

Liked: Cleanliness, amenities
Stayed 4 nights in May 2025

6/10 Okay

PAMELA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room had several.thimgs needed to be repaired soap holder in shower, toilet seat loose, toilet tissue holer coming off wall, chair at desknin room broken.
Stayed 2 nights in May 2025

4/10 Poor

Shelley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Tarshia

Stayed 2 nights in May 2025

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. That's what matters most to me. Convenient location for me. Close to food and shopping if you are looking for that. Would recommend.
Stayed 2 nights in May 2025

4/10 Poor

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities
Being a member and having stayed at other choice establishments I just knew that my experience was going to continue to be awesome but unfortunately not at this location. Only reason why I am giving any stars is due to Charlotte, the breakfast attendant who had wonderful customer service and area being clean. Room needed service did not receive or room change, Guests were out by pool loud and smoking marijuana so did not feel comfortable even going out to the pool area, ceiling in room clearly had a previous leak that went un addressed and shower head holder was broken so couldn’t enjoy showering and tub had either red dye or red paint spilled in areas.
Stayed 1 night in May 2025

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Regan, whiby

Disliked: Cleanliness, staff & service, property conditions & facilities
In a fairly nice neighbourhood but staff should be a more attentive etc...
Stayed 1 night in May 2025