Sonesta Charlotte Lower South End

3.5 star property
3.5-star hotel in Executive Park

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Photo gallery for Sonesta Charlotte Lower South End

2 indoor pools, seasonal outdoor pool
Terrace/patio
Lobby lounge
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
5700 Westpark Drive, Charlotte, NC, 28217
  • Place, Seneca Shopping Center
    ‪15 min walk‬
  • Place, Tyvola Square
    ‪15 min walk‬
  • Place, Renaissance Park
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 King Bed, Balcony (Balcony)

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(78 reviews)
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Poolside)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(76 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Charlotte

Executive Park stay.Your stay at this Executive Park hotel places you within 3 miles (5 km) of Tyvola Square and Renaissance Park. Little Sugar Creek Greenway and Park Road Park are also within 3 miles (5 km).

What's nearby

  • Seneca Shopping Center - 15 min walk - 1.3 km
  • Tyvola Square - 15 min walk - 1.3 km
  • Charlotte Post Newspaper - 16 min walk - 1.4 km
  • Renaissance Park - 3 min drive - 2.4 km
  • York Road Community Park - 4 min drive - 2.7 km

Getting around

  • Charlotte Station - 12 min drive
  • Tyvola Station - 15 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 12 min drive

Restaurants

  • ‪Circle K - ‬7 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Doan's - ‬3 min drive
  • ‪Starbucks - ‬6 min walk

About this property

Sonesta Charlotte Lower South End

3.5-star hotel in Executive Park
Sonesta Charlotte Lower South End offers its guests 2 indoor swimming pools, a 24-hour fitness center, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. A business center and 18 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sonesta Charlotte Lower South End. For a fee, parking is available.

This 3.5-star Charlotte hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 18 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1983
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Similar properties

Property amenities

Family friendly

  • 2 indoor pools
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 16 per night; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 17 for adults and USD 10 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Handrails in stairways (34 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 17 for adults and USD 10 for children
  • Uncovered self parking fee: USD 16 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open May 01 and close September 06.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Sonesta Charlotte Lower South End Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 795 out of 1473 reviews
Rating 8 - Good. 260 out of 1473 reviews
Rating 6 - Okay. 187 out of 1473 reviews
Rating 4 - Poor. 105 out of 1473 reviews
Rating 2 - Terrible. 126 out of 1473 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mehmet D., WINTER GARDEN

Stayed 1 night in Nov 2025

10/10 Excellent

Lisa Marie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Listen! Brandi!!!!!!!! Is that girl! Talk about the perfect host and going above and beyond. I genuinely don’t write reviews but Brandi deserves so much more than a “Review”. Lisa Marie and Ha’son appreciated your hospitality and PROFESSIONALISM! Stay you! I pray prosperity, blessings over your life and may you continue to do whatever Gods will.
Stayed 1 night in Nov 2025

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Kelli

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

OneszanettaDesiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and staff were helpful and friendly only thing I would have liked to get in the pool but the indoor and outdoor pool was not clean and water was freezing cold
Stayed 3 nights in Oct 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
A good basic hotel to stay in. You need a room key to use the elevator so it's safe in that regard. Surrounding area isn't bad either. Room had some typical hotel wear and tear but it wasn't dirty. The breakfast buffet was expensive in my opinion ($19 for adults) but also I only ate one plate so it wasn't really worth the money to me. Overall a decent, quiet hotel and it's a great simple place to stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First and foremost, the staff at the front desk are hands down the nicest people I've ever seen at a hotel. Didn't pass through the lobby without them speaking to you. Rooms were clean, but it smelled so stale when you walk in, and that's with the AC running. Of course you get use to it after being inside. We reserved a queen bed. That was not a queen bed. The bed headboard and box spring we're not that was a full mattress. No fitted sheet on the bed, it was a flat sheet folded and tucked to make it look fit. Came right off No outlet on one side of the bed, BUT a power strip under the bed. Following the power strip to the plug in showed a severe fire hazard. There were literally 2 power strips plugged in today to reach my side. This on top of a regular outlet having the adapter plug in to make it 6 plug ins This was our 2nd time staying here and husband told me not to book again with the safety hazards
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Garret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't look any further, safe neighborhood

Very nice hotel with excellent service, I literally have zero complaints, locate another very well maintained and safe area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Charlie

Stayed 1 night in Oct 2025

10/10 Excellent

Hyder

Stayed 1 night in Oct 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and informative, dining was open and accessible.Staff was pleasant to speak with. The room was large and cozy. The television was large and close. The bed was comfortable. Room service wss speedy snd nice.The towels and essentials were sufficient. The shuttle to the airport was complimentary and fast.The shuttle driver was nice and friendly to speak with and courteous.
Stayed 1 night in Oct 2025

10/10 Excellent

Kendell

Stayed 1 night in Sep 2025

6/10 Okay

Pecoraro

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like being charged for parking. I used the pool. I wish it was warmer. The exercise equipment is in terrible shape.
Stayed 3 nights in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was worried at first. When I booked the rooms there was only good reviews. Couple of weeks before our stay my wife looked at the reviews, and there was some very bad reviews! In my opinion it was a very nice hotel and don't have anything bad to say. The lobby is very nice and looks like A 4 star hotel lobby.The rooms are not as nice but was very clean! I will definitely stay there again if I go to Charlotte again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and one of the best looking hotels I've ever been to. Friendly staff and all!
Stayed 1 night in Oct 2025

8/10 Good

Vishal reddy

Liked: Staff & service, property conditions & facilities, room comfort

Decent one.

It was a decent place. It will be great if they can improve cleanliness(fungal odor after the entry). Not a deal breaker but it is always good keep the property clean for the customers.
Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Stayed 4 nights in Sep 2025

6/10 Okay

BRUCE

Stayed 2 nights in Sep 2025

10/10 Excellent

Cortney

Stayed 3 nights in Sep 2025

6/10 Okay

Alicia

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel staff was great. The rooms, not so much.
Stayed 4 nights in Sep 2025

2/10 Terrible

Archil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience – Would Never Recommend From the very first day, I requested daily room service for the entire duration of my stay, and the staff confirmed it would be noted. However, no service was provided. I called to remind them the same day, and they assured me again that it was arranged — but nothing happened. The next day, I contacted a staff manager who told me they "didn't have time" to provide room service. I found this unacceptable, so I escalated the issue to the main manager, who repeated the same thing — no time, no service. Both managers were incredibly rude and unprofessional in their responses. This was one of the worst hotel experiences I’ve ever had. Despite my repeated requests, room service was never done — not even once. Eventually, we decided to leave and change hotels. I will be reporting these incidents as a violation of customer rights. This hotel has serious issues with management and basic guest service. Avoid at all costs.
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Stayed 3 nights in Sep 2025