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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property
Hotel near Tamarack Centre, connected to the convention center in Cranbrook

Choose dates to view prices

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, laptop workspace, blackout drapes, iron/ironing board
Front of property
Indoor pool
Reception
Breakfast served

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the area

Cranbrook

Close to airport.Stay at this Cranbrook hotel and you'll be within half a mile (1 km) of Tamarack Centre and 2 miles (3 km) of Cranbrook History Centre. Cranbrook Golf and Country Club and Wildstone Golf Course are also within 3 miles (5 km).

What's nearby

  • Tamarack Centre - 10 min walk - 0.9 km
  • Cranbrook Mall - 10 min walk - 0.9 km
  • Cranbrook City Hall - 16 min walk - 1.4 km
  • Cranbrook History Centre - 1 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Hotel near Tamarack Centre, connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in a common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

  • 100 guestrooms or units
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 23 2025 to December 23 2025 (dates subject to change):
  • Bar/Lounge(s)
The following facilities are closed seasonally each year. They will be closed from December 26 to December 26:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 1004 reviews
Rating 8 - Good. 368 out of 1004 reviews
Rating 6 - Okay. 189 out of 1004 reviews
Rating 4 - Poor. 77 out of 1004 reviews
Rating 2 - Terrible. 46 out of 1004 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room on the 2nd floor. I found it hard to carry all my things up to the room. I had to make a few trips and it is not easy carrying heavy things up the stairs.
Stayed 3 nights in Sep 2025

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgustingly dirty place …stay away

The lobby was very dingy & not welcoming. The first room was very dark & seemed like they did not want people to see how filthy dirty it was The bed looked wrinkled like someone had laid on it before we arrived. The lamp shade was stained & the carpet was disgustingly dirty!!! The 2nd room we looked at smelled of smoke The hallway stunk of cannabis smell. We got a refund & left quickly. Horrible disgusting place should not be listed on Hotels.com!!!!!!!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was absolutely excellent. Friendly, cheerful and very helpful.
Stayed 1 night in Sep 2025

8/10 Good

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy town. Quiet room.

Great breakfast!
Stayed 3 nights in Aug 2025

10/10 Excellent

Tammy

Stayed 1 night in Sep 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness
It was clean quiet the hot tub needs to be up graded and a bit hotter, the breakfast needs milk
Stayed 1 night in Sep 2025

6/10 Okay

Stephen, Wetaskiwin

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place was definitely in a seedy area of town. We were greeted by 3 addicts in the parking lot. When we went to our room through the security door it would not close properly. We felt unsafe for most of this visit. Not going back there for any price.
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Disliked: Property conditions & facilities, room comfort

So so experience. You get what you pay for.

Hotel is dated. Felt old and tired. Beds were uncomfortable.
Stayed 1 night in Sep 2025

2/10 Terrible

Melissa, Sparwood

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower head shot out when when we turned on the shower. My kid almost got hit in the head with it. The AC unit was so loud we couldn’t sleep with it on. So the room was so hot. Was not happy.
Stayed 1 night in Sep 2025

6/10 Okay

David

Travelled with group
Disliked: Amenities, property conditions & facilities
The property has weeds up against the building. There was dry throw up to the right of the entry. The windows on the floor that they put Expedia bookings were filthy. We were quite embarrassed to have booked this hotel for ourselves and another couple.
Stayed 2 nights in Sep 2025

8/10 Good

BILL

Liked: Staff & service, property conditions & facilities, room comfort

An adequate hotel with pool.

Staff were very attentive & polite. An older hotel but well kept & many updates. Room was clean & bed comfortable. Shower was good with lots of pressure & hot water. A cooked breakfast was included with bacon. Unfortunately it was lukewarm. Restaurant/ bar served good food. Pool/ Hot tub is located underground and were both quite cool. Also unfortunately road traffic noise is present on front side rooms & train noise at rear from mainline trains several times a night. Earplugs would definitely be useful. Overall a good stay.
Stayed 2 nights in Sep 2025

8/10 Good

Nadene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds. Good place to stay
Stayed 1 night in Sep 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Rashminder

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

6/10 Okay

Jelle

Travelled with group
Liked: Cleanliness, staff & service
We had a nice stay, the room was clean, air conditioned and the staff was nice. The hotel is a bit outdated but functional. The pool and hot tub were not very inviting. The hotel is conveniently located, but the Cranbrook strip experiences a lot of vacant and derelict buildings.
Stayed 2 nights in Aug 2025

10/10 Excellent

jake

Stayed 1 night in Jul 2025

4/10 Poor

Darren

Liked: Cleanliness
Disliked: Property conditions & facilities
The gym is limited and the equipment is little maintained and very squeaky and sticky. The pool is ice cold as is the hot tub. The shower head fell apart during a shower. Very little if any lighting in the parking lot at any hour. The staff were decent enough especially the house keeping on Friday and Saturday. The included breakfast is limited and I did have to ask for almost everything to be refilled on the Saturday. The room is comfortable enough but overall the place is in dire need of some maintenance.
Stayed 4 nights in Aug 2025

8/10 Good

Janie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean but could use some updating. We didnt get up in time for breakfast so we cant comment on that.
Stayed 1 night in Aug 2025

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice clean hotel with decent rates. Reception was very courteous and we checked in in a timely fashion. The only thing we would suggest is grips on the bathtub bottom and a rail on the wall for assisting getting in and out. Seniors aren’t as sure footed as young people and are afraid of slipping and falling
Stayed 2 nights in Aug 2025

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious suite. Pool was refreshing after a long day on my motorcycle.
Stayed 1 night in Aug 2025

6/10 Okay

HAZAIFA

Travelled with family
Liked: Cleanliness, staff & service
A mediocre hotel with okay service. Nothing exceptional!
Stayed 1 night in Aug 2025

6/10 Okay

Louise

Travelled with partner
Disliked: Amenities, property conditions & facilities
Positive:The location was convenient. Negative: The carpet was old and dirty, beds need to be replaced, we were 3 guests and there were only 2 sets of towels, one small tube of shampoo, no conditioner for 3 people. We tried to use the blow dryer it started smoking. (We thought it was going to start a fire, so we used our own). Water pressure in the shower was very poor. TV viewing was very limited….. I won’t recommend this hotel to family or friends and we won’t stay there again
Stayed 1 night in Aug 2025

6/10 Okay

Morgan

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Linda, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, and the rooms clean and comfortable
Stayed 1 night in Aug 2025