Book a hotel near Crossgates Mall, Albany

"Dried urine on toilet seat, obviously not cleaned. Old mattress with very collapsed springs in the center, breakfast had only coffee and muffins out. When I asked the person at the desk if they had something I could toast, they had a toaster in the breakfast area, and that I only saw muffins, he confirmed that was all they had this morning. I then told him that calling that breakfast was a stretch and walked away, he immediately called after me after seeing my disappointment/ disgust and went to the closet and put out bagels. It shouldn't be necessary to negotiate for breakfast items. I didn't complain about the lack of cleanliness's of the room because I didn't see any point in it. I had arrived late so just cleaned it myself. At least the sheets were clean. "

"Awesome "

"The pool was good. The staff were also good. "

"Everything was fine except for the bedding. All the pillows smelled like body odor bad. I can’t figure out how the cleaner didn’t smell them when changing the bedding. I didn’t use them and their systems were down soo their phone wasn’t working to call the desk. Everything else was fine."

"Great "

"Room was clean staff was very nice the mall is right behind the hotel so plenty of shopping "