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Tru By Hilton Albany Crossgates Mall

2.5 star property
Hotel near Crossgates Mall, connected to a shopping center in Albany

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

Indoor pool
Lobby
Exterior
Lobby
Premium bedding, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Regal Crossgates
    ‪8 min walk‬
  • Place, University at Albany
    ‪4 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

Studio with 2 Queen Beds-Non-Smoking

  • Sleeps 6

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 6

View all photos for King Suite-Hearing Accessible-Non-Smoking

Premium bedding, blackout drapes, iron/ironing board

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

  • Sleeps 6

Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 6

View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk

Bathroom

1 King Mobilty/Hearing Access Tub Suite Nosmk

  • Sleeps 5

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4

1 King Accessible Bathtub Studio Suite Nosmok

  • Sleeps 4

One-Bedroom King Suite with Roll-in Shower

  • Sleeps 4

King Studio Suite-Non-Smoking

  • Sleeps 4

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About the area

Albany

In shopping district.Within a 15-minute walk of the hotel, you'll find Crossgates Mall and Regal Crossgates. Broadview Center and Albany NanoTech Complex are also within 2 miles (3 km).

What's nearby

  • Crossgates Mall - 3 min walk - 0.3 km
  • Regal Crossgates - 8 min walk - 0.7 km
  • Albany NanoTech Complex - 4 min drive - 3.9 km
  • University at Albany - 4 min drive - 2.9 km
  • Broadview Center - 5 min drive - 3.3 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near Crossgates Mall, connected to a shopping center in Albany
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Mike, Fall River

Stayed 2 nights in Nov 2025

8/10 Good

Edward, Totowa

Business traveller
Liked: Cleanliness, property conditions & facilities
It was a nice hotel. Unfortunately; I was there during a big snowstorm. The hotel was booked solid. I was only able to get a handicap room. The H/C room was next to a mechanical room. Something was going on and I heard banging at 2 in the morning. The room did it's job.
Stayed 2 nights in Dec 2025

4/10 Poor

Marlene

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was hair in the sink. The electric shade remote did not work and there were stink bugs (2) in the bathroom.
Stayed 1 night in Dec 2025

10/10 Excellent

Marianne

Stayed 1 night in Nov 2025

10/10 Excellent

Sarina

Stayed 1 night in Nov 2025

8/10 Good

Frederick, Merida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Sheets didn't fit the bed, perfunctory cleaning during our stay and breakfast is like military food. Very nice staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jennifer A

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean, quiet, and convenient to the Thruway and shopping. Staff was very courteous and helpful.
Stayed 1 night in Nov 2025

8/10 Good

Glendon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Nov 2025

8/10 Good

Rea

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Lolita M

Stayed 1 night in Nov 2025

10/10 Excellent

Donna, Stony Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a new hotel… So clean… No rugs in the rooms which I so appreciate… Dog friendly! Even more important that there’s no rugs in the rooms… Everything clean and streamlined! Free breakfast lots of great choices delicious coffee
Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Stayed 1 night in Nov 2025

8/10 Good

Meghan

Stayed 1 night in Nov 2025

10/10 Excellent

Brittney

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Stayed 1 night in Oct 2025

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, prompt.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and they accommodated for my special request
Stayed 1 night in Oct 2025

8/10 Good

Jaelyn

Stayed 2 nights in Oct 2025

8/10 Good

Ilana

Liked: Cleanliness, staff & service
Excellent: beds, fitness room room
Stayed 3 nights in Oct 2025

10/10 Excellent

candis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Chiraz

Stayed 4 nights in Oct 2025

10/10 Excellent

Steven, Glen Cove NY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but construction next door was annoying
Stayed 2 nights in Oct 2025

8/10 Good

Raynelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here.
Stayed 2 nights in Sep 2025