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Holiday Inn Plano - The Colony, an IHG Hotel

3-star property
4301 Paige Road, The Colony, TX 1-855-887-0424
4.3 out of 5
Excellent!
See all 16 travelocity Reviews

"Friendly, professional staff- clean, nice hotel reasonably priced " More

By a verified traveller on Fri 19 May 2023

Points Of Interest

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Hotel Description

Hotel near Legacy West in The Colony

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Legacy West and The Shops at Legacy. Stonebriar Centre Mall and Ford Center at The Star are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $122* Per night/room 27 Apr. - 28 Apr.

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Hotel The Colony - Plano West ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Clarion Hotel The Colony - Plano West

Everyone (8) Family (4)
5 out of 5
Friendly, professional staff- clean, nice hotel reasonably priced

Posted by on 19 May 2023

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Comment from Hotel Management

22 May 2023 by Deb

Thank you for letting us know you had an enjoyable stay at the hotel. We always appreciate hearing from our guest. I have shared your feedback with our staff. We hope you will come back again.

5 out of 5

Posted by on 15 May 2022

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Comment from Hotel Management

14 Oct. 2022 by FJ

Dear Susan,This 5 out 5 review is great and thank you for giving us your feedback. We love to have you back.

5 out of 5

Posted by on 25 Sep. 2021

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Comment from Hotel Management

14 Oct. 2022 by FJ

Yes we love to see these 5 out of 5 reviews. Thank you Jesus for leaving us a PERFECT review.

5 out of 5
Nice, clean, and conveniently located near stores and restaurants

Posted by , from Griffith on 21 Sep. 2021

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Comment from Hotel Management

22 Sep. 2021 by Front Desk Team

Angela Thank you for your 5 star review of Holiday Inn Plano - The Colony. We hope to see you again soon!

5 out of 5
The desk attendant, India, was so sweet!! Everything we needed was there and the room was in great condition!!

Posted by , from DOLTH on 7 Sep. 2021

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Comment from Hotel Management

12 Sep. 2021 by Sandra Scanlan-Operations Manager

Thank you so much for your feedback and kind words for our staff member. We appreciate the review and hope to have you back again soon!

1 out of 5
I have to change hotels and they put me in a room where a party was and i could not sleep.

Posted by on 28 Jul. 2021

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Comment from Hotel Management

14 Oct. 2022 by FJ

Thank you for your valued feedback and I hope to see you back soon.

5 out of 5
everything was perfect

Posted by on 25 Jun. 2021

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Comment from Hotel Management

26 Jun. 2021 by General Manager

Thank you for your recent stay at Holiday Inn Plano - The Colony and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our exciting area. Sincerely, Robert McGuire, General Manager

5 out of 5

Posted by on 18 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by General Manager

It was a pleasure having you as our guest at Holiday Inn Plano - The Colony. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Robert McGuire General Manager

5 out of 5
Staff were helpful and friendly. Convenient location.

Posted by on 23 May 2021

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Comment from Hotel Management

24 May 2021 by General Manager

We appreciate you letting us know our team went over and above in handling your requests. We are also glad you were especially pleased with our ideal location. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Plano - The Colony whenever your travels bring you to our area. Sincerely, Robert McGuire General Manager

3 out of 5
A few issues shower never got hot and even though they advertise free breakfast its not breakfast it consisted of fruit and pop tarts....at least ihop was a far drive

Posted by on 9 Feb. 2021

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Comment from Hotel Management

10 Feb. 2021 by General Manager

Thank you for writing a review. We are happy your overall stay was a pleasant one. However, we regret that we did not meet some of your expectations. We value your feedback and hope you will stay with us again. Sincerely, Robert McGuire, General Manager

About the Holiday Inn Plano - The Colony, an IHG Hotel

Location 4301 Paige Road, The Colony, TX 75056

Property Features

Clarion Hotel The Colony - Plano West offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. A business center and a meeting room are available. Public spaces have free WiFi. Event space at this hotel measures 1324 square feet (123 square meters) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly Clarion Hotel The Colony - Plano West. Free self parking is available. This The Colony hotel is smoke free.

  • 122 guestrooms or units
  • 4 levels
  • 1324 sq ft of conference space
  • 123 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Clarion Hotel The Colony - Plano West offers 122 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • An off-leash area is available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • LGBTQIA friendly
  • Children stay free 1
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • 0.59 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.99 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel
  • Holiday Inn Plano The Colony
  • Clarion The Colony Plano West
  • Clarion Hotel The Colony Plano West
  • Holiday Inn Plano The Colony an IHG Hotel
  • Clarion Hotel The Colony - Plano West Hotel
  • Clarion Hotel The Colony - Plano West The Colony
  • Clarion Hotel The Colony - Plano West Hotel The Colony

You should know

  • The seasonal pool will open in May and close in October.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.