The staff were friendly and helpful. I had forgotten this hotel doesn't clean rooms daily, and there are no closets, just so pegs with hangers. It worked, but I was there for a conference with dress clothes, so it was not ideal. Location is very close to the Gaylord Rockies. I did rent a car, but some people Ubered, which was much cheaper than the convention hotel prices. Area felt safe, whole street of hotels and restaurants, not too fair from airport.