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4.0 out of 5

"We had a family funeral to attend with a number of family members at the hotel. The Tru Staff was amazing and very helpful. The location was perfect. ... " More

By a verified traveller on Sat 01 Jul 2023

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Hotel Description

Enjoy free breakfast at this Sterling Heights hotel

In Sterling Heights

You'll be within 3 miles (5 km) of Freedom Hill Amphitheatre and 6 miles (10 km) of Jerome Duncan Ford Theatre with a stay here. Warren Community Centre Indoor Waterpark and Mapleview Medical are also within 6 miles (10 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. A business center, a terrace, and a snack bar/deli are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $132* Per night/room 15 Apr. - 16 Apr.

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru by Hilton Sterling Heights Detroit ratings based on 17 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Sterling Heights Detroit

Everyone (7) Couples (4) Family (6)
3 out of 5
We had a family funeral to attend with a number of family members at the hotel. The Tru Staff was amazing and very helpful. The location was perfect. We needed a pet friendly place. I will not be staying at a Tru hotel again for the following reasons. 1. No cups, microwave, or coffee maker in the room. Many family members had to make multiple trips to the lobby to get coffee/tea while getting ready for the funeral. It was very disruptive. While there was an acceptable breakfast, I have food allergies and usually bring my own breakfast. I could not make it in the room. 2. With three people in our room, we did not have enough counter space to put our things. I will NOT put my luggage under the bed. If there are bugs, I try to keep my things up off of the floor. We are tall, thin people. We did not have enough room to walk around. We were constantly having to wait to go around one another while getting ready. 3. The desk and chair were horrible. There were no rollers on the chair. The confined space made it difficult to move the chair. The desk had to be moved to be used properly. WHERE were we to move it? There is no space. 4. The bathroom floor corners were dirty. Each corner had a build-up of dirt that happens when the person mopping doesn't clean the corners. 5. My 86 year old mother could not squeeze the soap dispensers. The shower soap dispenser was empty. There was no fan in the bathroom. 6.I have more issues, but an out of room in this box.

Posted by on 1 Jul. 2023

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Comment from Hotel Management

1 Jul. 2023 by GM

Thanks for the review. The tru was specifically designed for people to come to the lobby to socialize. That is why there are no microwaves or coffee pots in the guest rooms. Every bathroom has a vent, the vent is an air drawn system from the roof and it is always on.

5 out of 5
This location is convenient for shopping.

Posted by on 31 Dec. 2022

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Comment from Hotel Management

31 Dec. 2022 by GM

Thank you for the review.

5 out of 5
It was close to the consent and in a very safe place

Posted by on 23 Jul. 2022

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Comment from Hotel Management

23 Jul. 2022 by GM

Thanks for the review

2 out of 5
Entry way rug filthy. Elevator trapped guests. Mold in shower area. beds creak and wobble. Mattresses were rock hard with no springs under them. pillows looked ancient and lumpy. First and last time I try a Tru hotel. I can't believe it was a Hilton!!

Posted by on 22 May 2022

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Comment from Hotel Management

11 Jun. 2022 by GM

Thank you for the Review.

3 out of 5
I’m old fashion so I like carpet on the floor. We were on the 3rd floor and we heard a lot of noise from the room above us. I was disappointed that there were no cups or coffee maker or microwave in the room, so we had to run down to the lobby multiple times. The hand held shower head didn’t work. I was unhappy with the quality of the room for the price. The breakfast bar however was very nice. Will not be staying at Tru by Hilton hotel again.

Posted by on 27 Nov. 2021

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Comment from Hotel Management

27 Nov. 2021 by GM

Thank you for the review.

3 out of 5
Very sparsely furnished. Only 1 chair. Soap and body shampoo in squeeze bottles attached to wall. If you have arthritis then very hard to get liquid out of bottle. No recycling on property Breakfast was a grade "C', powder eggs and stale bagels. Coffee was hot and strong which was the highlight.

Posted by on 20 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by GM

Thank you for the review. We do not use powdered eggs, not even sure if any hotel uses powdered eggs.

5 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

10 Jul. 2021 by GM

Thank you for the review.

4 out of 5
patio area was nice where it was positioned, it felt at home, the pool area was very beautiful and all the amenities of the area in the pool area were well maintained and cleaned as well as the lobby area, I also felt like the lobby was inviting and warm and homely also, the lounge area was exceptional too .

Posted by on 1 Jun. 2021

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Comment from Hotel Management

1 Jun. 2021 by GM

Thanks for the review. Come back soon!

3 out of 5
The room wasn't clean it was dirty and im confused why when its a open space, where yiu can see every nook and cranny There shouldn't have been dirt in the corners and on the walls. I know the room wasn't clean because of that and there was hair in the shower and i just cchecked n... I will not stay at this one again very disappointed.

Posted by on 9 May 2021

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Comment from Hotel Management

9 May 2021 by GM

Thank you for the review. Hard floors get swept, and mopped. Theres no easy way to get corners, thankfully you dont walk in corners. Carpeting hides everything, but that does not mean its clean.

5 out of 5

Posted by on 8 Jan. 2021

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Comment from Hotel Management

14 Jan. 2021 by GM

Thank you for the review. We Hope to see you again soon!

About the Tru by Hilton Sterling Heights Detroit

Location 36599 Van Dyke Ave, Sterling Heights, MI 48312

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, a terrace, and coffee/tea in a common area are also featured at Tru by Hilton Sterling Heights Detroit. Self parking is free. This Sterling Heights hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton Sterling Heights Detroit offers 98 accommodations with MP3 docking stations and hair dryers. Premium cable television is provided. Bathrooms include bathtubs or showers and complimentary toiletries. This Sterling Heights hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Sterling Heights Detroit Hotel
  • Tru Hilton Detroit Hotel
  • Tru Hilton Sterling Heights Detroit
  • Tru Hilton Detroit
  • Tru by Hilton Sterling Heights Detroit Hotel
  • Tru by Hilton Sterling Heights Detroit Sterling Heights
  • Tru by Hilton Sterling Heights Detroit Hotel Sterling Heights

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.