2/10 Terrible
DENNIS, Amherst
Travelled with partner
Mar 19, 2026
Property was in extremely poor condition and compromised the safety of hotel patrons and staff. Two exterior doors did not lock. One of them was missing the locking mechanism entirely! Needless to say, no key card was needed to enter the building. In addition, two stairwell fire doors didn't close. Cosmetically, the hotel was in desperate need of repair as well.
The room was damp and musty. Metallic finish on lamps was blistered and rusting. Hotel linens, towels, and our clothing all felt damp. Papers also absorbed the moisture. Room was dark with no overhead lights. Air conditioner was loud and rattling.
We did see cleaning staff. They were courteous and always appeared to be quite busy. However, in the four days we stayed, no one checked our room. After the second day, we brought them used towels to get them out of our way. Fortunately, we had another set and enough soap to last our stay.
Staff was friendly and courteous. They must have been making the most of a bad situation.
DENNIS
Stayed 4 nights in Mar 2026


































