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"The ac was extremely loud and acted more like a sound machine to distract from the teen group and their hallway ruckus at 6 AM. No conditioner avail ... " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

3-star hotel near Gatlinburg Convention Center

Heart of Gatlinburg

With a stay at this Gatlinburg hotel, you'll be steps from Gatlinburg Convention Center and within a 10-minute walk of Gatlinburg Sky Lift. Gatlinburg Space Needle and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, an indoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a picnic area are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 216 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Hair dryers, safes, and phones are also available.

Standard Room, 2 Queen Beds (Exterior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$134* Per night/room 7 Jun. - 8 Jun.

Standard Room, 1 King Bed (Exterior)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queens with Balconies

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King with Balconies

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Interior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Glenstone Lodge ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Glenstone Lodge

Everyone (13) Couples (3) Family (4)
3 out of 5
The ac was extremely loud and acted more like a sound machine to distract from the teen group and their hallway ruckus at 6 AM. No conditioner available but we had a little of our own. Breakfast was yummy, bacon a little undercooked but eggs were great! Staff was super friendly and efficient

Posted by , from NC on 16 Feb. 2020

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1 out of 5
The room had bed bugs. And it smelled like the toilet has over flowed. Nasty property and nastier manager.

Posted by on 26 Jan. 2020

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4 out of 5
Location comfortable bed, drain in bathtub stopped up

Posted by on 22 Jan. 2020

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3 out of 5
Staff was very friendly and welcoming. Breakfast was supposed to be until 11am. Both mornings of our stay it was all cleaned up and unavailable before 10. Don’t advertise one time and change it. Very disappointing

Posted by on 20 Jan. 2020

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4 out of 5

Posted by on 23 Dec. 2019

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5 out of 5
The rooms where very spacious and clean. The amenities are great. Easy check in and location in walk in distance to everything.

Posted by on 2 Dec. 2019

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4 out of 5
The hotel was awesome. My family stayed here the week of thanksgiving. They kids loved the pool. It was warm and had two levels also a hot tub. The downfall was the hot tub did not have jets, but was still super fun. We stayed on the first floor pool side room. This is the best because you can watch your kids from the room. It was a great place to say especially with young kids. Mine are 11,7, and 5 months, and we had a blast staying here. We will definitely be back. The only bad thing about the entire stay was the bed was extremely uncomfortable.

Posted by on 29 Nov. 2019

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4 out of 5

Posted by on 27 Nov. 2019

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2 out of 5
Loud, sketchy, facility not as advertised quality-wise.

Posted by on 23 Jul. 2019

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4 out of 5
The indoor pool area was very nice. Fun for kids. Not a lot of hassle for parking. Plenty of spaces.

Posted by on 12 Jul. 2019

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Property Features

Glenstone Lodge offers its guests an indoor pool and an outdoor pool. There's a restaurant on site. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Glenstone Lodge. Free self parking is available. This 3-star Gatlinburg hotel is smoke free.

  • 216 guestrooms or units
  • 5 levels
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (72.1 km / 44.8 mi)
  • Parking: Free self parking

Room Amenities

Glenstone Lodge offers 216 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Glenstone Lodge has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 7.95 for adults and USD 5.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glenstone Gatlinburg
  • Glenstone Lodge
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Hotel Gatlinburg
  • Glenstone Hotel Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel Gatlinburg
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.