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Brookside Lodge

3.0 star property
Family-friendly 3-star hotel near Ripley's Aquarium of the Smokies

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Photo gallery for Brookside Lodge

Lobby sitting area
Lobby sitting area
2 outdoor pools, sun loungers
Lobby sitting area
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast included
  • Laundry
  • Gym

Explore the area

View in a map
463 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Place, SkyPark
    ‪3 min drive‬
  • Place, Gatlinburg Convention Center
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace

9.0 out of 10
Wonderful
(161 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe King with Fireplace.

Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe King with Fireplace.

8.8 out of 10
Excellent
(104 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside)

8.2 out of 10
Very good
(102 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

9.0 out of 10
Wonderful
(48 reviews)
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside)

8.0 out of 10
Very good
(124 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Deluxe King

Riverside Deluxe King

Riverside Deluxe King

9.0 out of 10
Wonderful
(14 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Gatlinburg

Heart of Gatlinburg.Within 2 miles (3 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Ripley's Believe It Or Not Museum. SkyPark and Gatlinburg Space Needle are also within 2 miles (3 km).

What's nearby

  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km
  • SkyPark - 3 min drive - 1.7 km
  • Gatlinburg Space Needle - 3 min drive - 1.7 km
  • Ripley's Believe It Or Not Museum - 3 min drive - 1.7 km
  • Gatlinburg Convention Center - 4 min drive - 2.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬19 min walk
  • ‪Ole Red - ‬12 min walk
  • ‪Tennessee Cider Company - ‬16 min walk
  • ‪Pancake Pantry - ‬17 min walk
  • ‪Subway - ‬15 min walk

About this property

Brookside Lodge

Family-friendly 3-star hotel near Ripley's Aquarium of the Smokies
Brookside Lodge offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 4004 square feet (372 square meters) and includes a conference center. An area shuttle within 0.1 mi is available for a fee. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Brookside Lodge. The hotel can provide wedding services and tour/ticket assistance. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Gatlinburg hotel.

  • 100 guestrooms or units
  • 4 levels
  • 5 buildings
  • 4004 sq ft of conference space
  • 372 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference center
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Brookside Lodge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 0.1 mi
  • Free RV/bus/truck parking on site
  • Self parking on site (USD 5 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • TV in common areas
  • Volleyball
  • Wine tasting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5 per day
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brookside FairBridge
Brookside FairBridge Gatlinburg
Brookside Resort FairBridge
Brookside Resort FairBridge Gatlinburg
Brookside Lodge Hotel
Brookside Lodge Gatlinburg
Brookside Resort by FairBridge
Brookside Lodge Hotel Gatlinburg

Reviews

Brookside Lodge Reviews

8.6

Excellent

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1189 out of 2107 reviews
Rating 8 - Good. 510 out of 2107 reviews
Rating 6 - Okay. 230 out of 2107 reviews
Rating 4 - Poor. 106 out of 2107 reviews
Rating 2 - Terrible. 72 out of 2107 reviews

Reviews

10/10 Excellent

nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beatiful, good breakfast, good Pool, good hoy tube
Stayed 8 nights in Sep 2025

2/10 Terrible

LINDA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front door had an inch gap underneath it. The back door knob was loose. I didn’t stay because it wasn’t safe. Looks NOTHING like the pictures. I went inside the room, looked at it, and left.
Stayed 3 nights in Aug 2025

10/10 Excellent

James R, Greenfield

Travelled with family
Liked: Cleanliness, amenities
Seen 2 bears rite after we checked into our room!
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Had hoped for better.

The staff was accommodating and friendly. No problem there but the room was not clean, old. I was expecting way more than I got based on the write up. No mattress covers on the beds, everything felt moist, sticky but that could have been the environment of being near the woods during the summer. I wouldn't stay again.
Stayed 4 nights in Jul 2025

8/10 Good

Dana

Liked: Staff & service
Disliked: Cleanliness
The room wa
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Liked: Amenities
Thank you so much
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Vacay

Very friendly and helpful. The breakfast was welcome
Stayed 4 nights in Jul 2025

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that going out the front door I was only 5 minutes walking from downtown Gatlinburg, and out the back door I was in nature looking down at a flowing brook. Room was clean, comfortable and looked just about as advertised. Only possible complaint would be the eggs at breakfast.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Could use some tlc. Broken ice machines.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Hunter

Stayed 2 nights in Apr 2025

4/10 Poor

Tammi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not waste your money!

The room was filthy with cobwebs hanging from the ceiling and light fixtures. My feet stuck to both the carpeted and noncarpeted floors. The lighting was dark and dingy. Bed linens and bath towels were thread bare. At least the AC worked and the shower was hot. Forget the included breakfast! It was quite unappetizing. Unless you like watery eggs and rubbery sausage. To end on a positive note, the outdoor pool and hot tub was decent. This place has character and potential but is in severe need of lots of care and maintenance.
Stayed 4 nights in Jul 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Krystina

Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every year. Love the atmosphere!
Stayed 3 nights in Jul 2025

8/10 Good

Fatema

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Everything was perfect pool rooms everything except where our elevator and stairs were it smelt really bad and the elevator was really janky. Overall 4/5.
Stayed 5 nights in Jul 2025

6/10 Okay

Luann

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

marrissia

Liked: Cleanliness, staff & service

Customer service

We booked a room for two adults and two children. Per instructions, we emailed after check in to see if we could get a handicapped accessible bathroom, if not we would need to bring a shower chair. I received a email back stating that my reservation was taken care of. On the day of arrival, we checked in, unpacked vehicle & rolled everything up to the room to find out there was only one king bed. It was frustrating but I went back down to the office to let them know if the problem. They told me that hotels.com are the ones who made the mistake on the booking and that I would either have to pay an upgrade fee or call hotels.com to get it straightened out. I was calm & didn’t throw a fit & walked out to make the phone call…a few seconds later the hotel clerk came out & told me they were going to figure it out for me. They proceeded to get me a room with 2 beds that also was handicapped accessible and did not charge me anything additional. Great customer service on their part.
Stayed 4 nights in Jul 2025

10/10 Excellent

JAMES

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Awesome place to stay Definitely returning for another stay
Stayed 1 night in Jul 2025

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lodge was in a nice location not far from downtown Gatlinburg. The river behind the lodge was amazing to listen to after a long day. The room was very dark, the bathroom was not cleaned very well. There was hair all over the bathroom wall. The one bed did not have a mattress protector on it and the fitted sheet was so stretch out that it would not stay on. The pool was as described but it could use some fixing up. The breakfast was okay for a free breakfast but it would be nice if they switched it up some. They service the same thing everyday, when on a longer trip it just gets old and their was no fresh fruit like it states.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025