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JEN Penang Georgetown by Shangri-La

4.0 star property
4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center

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Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area
Private kitchen
Cafe
Exterior
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, Prangin Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

George Town

Heart of George Town.With a stay at this Downtown George Town hotel, you'll be steps from 1st Avenue Mall and KOMTAR. Prangin Mall is 0.6 mi (0.9 km) away.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • Prangin Mall - 1 min walk - 0.1 km
  • The Top at Komatar - 2 min walk - 0.2 km
  • KOMTAR - 3 min walk - 0.3 km
  • Georgetown UNESCO Historic Site - 9 min walk - 0.8 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Wembley Café - ‬1 min walk
  • ‪A&W - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪St. Giles Executive Lounge - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Meeting rooms
  • Built in 1986
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Similar properties

Exterior
St.Giles Wembley Penang
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 974 reviews
The price is CA $101
CA $115 total
includes taxes & fees
Mar 18 - Mar 19
St.Giles Wembley Penang

Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and cash.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Thu lap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast lot of variety good customer service comfortable bed
Stayed 4 nights in Nov 2025

10/10 Excellent

JAE HO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good
Stayed 2 nights in Nov 2025

10/10 Excellent

Kazuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Lai Yue Gloria

Travelled with group
Liked: Cleanliness, amenities
The room is smaller than expected however location is very good
Stayed 3 nights in Nov 2025

8/10 Good

Loke

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent service at check in
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy Sin Lee

Stayed 2 nights in Oct 2025

8/10 Good

JEAN-PIERRE

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Location was great, breakfast was good too. Nothing I did not like.
Stayed 2 nights in Sep 2025

6/10 Okay

MICHAEL

Liked: Cleanliness, property conditions & facilities
Overall a decent stay. I will steff
Stayed 5 nights in Oct 2025

8/10 Good

John Floyd Kenneth

Liked: Staff & service
Stayed 2 nights in Oct 2025

8/10 Good

KEN GUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If there was be more vegetarian option in breakfast will. Great and the club room closes too early
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff and helpful too. Though within our price range it was a lot more 'luxury' than we are usually comfortable with. Lots and lots of food choices from streetfood to restaurants. The concierge was very helpful with information on hiking Penang Hill Heritage Trail and using the Penang Hill Funicular Train retuning. Very nice hotel.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of.
Stayed 3 nights in Oct 2025

10/10 Excellent

Phyllis pey yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very convenient location
Stayed 3 nights in Sep 2025

10/10 Excellent

Chang Sen Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staffs.
Stayed 3 nights in Oct 2025

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were helpful, great location
Stayed 2 nights in Sep 2025

10/10 Excellent

Mohd Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.
so roomy, cosy, so comfortable, so clean, practical ameninities, lighting has many options, charge points numerous
Stayed 3 nights in Sep 2025

10/10 Excellent

Swee Tiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many shopping and food options
Stayed 2 nights in Sep 2025

8/10 Good

Amanda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim Chye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean staff very friendly will come back again
Stayed 4 nights in Sep 2025

2/10 Terrible

Raita

Stayed 3 nights in Sep 2025

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cosy room and very convenient location close to all the food!
Stayed 3 nights in Sep 2025

10/10 Excellent

Suliasti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel & best location
Stayed 3 nights in Sep 2025