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 George Town •1 Room
 George Town • 1 Room
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JEN Penang Georgetown by Shangri-La

4-star property
Magazine Road, George Town, Penang 1-855-887-0424
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Hotel Description

4-star family-friendly hotel near KOMTAR, connected to a shopping center

Heart of George Town

A stay at this Downtown George Town hotel places you steps from KOMTAR and within a 5-minute walk of 1st Avenue Mall. Prangin Mall is 0.5 mi (0.8 km) away.

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Enjoy the 24-hour health club and perks like free self parking and free WiFi.

Free Internet, LED TVs

The 443 guestrooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include 24-hour room service, down comforters, and free bottled water.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$63* Per night/room 3 Feb. - 4 Feb.

Deluxe Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

About the JEN Penang Georgetown by Shangri-La

Location Magazine Road, George Town, Penang 10300

Property Features

JEN Penang Georgetown by Shangri-La offers its guests an outdoor pool, a children's pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Penang Intl. Airport (PEN) (17.2 km / 10.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Traders
  • Hotel Traders Penang
  • Penang Hotel Traders
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
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  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
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  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town

You should know

  • JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.