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The staff was great housekeeping was excellent breakfast was excellent when requested something from housekeeping you never took no more than 3 minutes that was great

Arriving at the Dorsett Mongkok for an 8-day stay I wasn't sure about it -- the lobby is very basic, the room is small. But it turned out to be a fantastic place to be, especially for someone who was doing a lot of work as well as touring around. The room had everything I needed, including power adapters (2 of them!) and a smart phone to use for calls and navigation around the city. The breakfast is ample, and the restaurant is fun and delicious. The free shuttle bus services works well. The staff is helpful and friendly, and the maid service is great. Because I was working, I was in my room with "do not disturb" on most of the time. Yet every time I stepped out for a few minutes they managed to slip in and clean the room before I came back. The location is good, between two MTR stations on two different lines, and very close to Kowloon Station as well. Special thanks to Eddie, the front desk manager, who was very helpful. Finally, if you're there on a Friday night, definitely go to the wine social. I ran into old friends there! Can't guarantee that will happen to you, but you can make new friends.

Clean and well equipped The room was of sufficient size.

It was beautiful and very well kept. Staff was helpful and polite.

Staff was friendly and professional. They were helpful in directions, getting around and finding and retrieving my lost luggage. Room was lovely! Beds comfy. All in all a steal of a deal. So centrally located it was perfect!

I messaged the hotel to change my reservation, but have not received a response.