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4.2 out of 5

"Cool it is so close to museums, shopping and restaurants. Grand Rapids has a delightful downtown. I would have liked a room fridge " More

By a verified traveller on Thu 12 Sep 2019

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Hotel Description

3-star hotel near Van Andel Arena

In Grand Rapids

You'll be steps from Public Museum of Grand Rapids and a 5-minute walk from DeVos Performance Hall with a stay at this well-placed hotel. Also, Van Andel Arena is within half a mile (1 km) and Downtown Market is within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 175 guestrooms offer free WiFi and room service. Other amenities include first-run movies, coffee/tea makers, and pillow menus.

Room, 1 Double Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$174* Per night/room 9 Jun. - 10 Jun.

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Feature)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Grand Rapids Downtown ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Grand Rapids Downtown

Everyone (11) Family (2)
1 out of 5
No fridge/microwave/ internet didn’t work. No vending on 6th floor. Best sucked.. they let the pizza delivery up to out floor st 2am After saying they would buzz us and we would come down to pick it up. Two women one make up wipe one shampoo one conditioner one of everything. No one around to get us more. Will not be back to the Holiday Inn. Spoke to management upon check out with no concern on their part. Do not go there

Posted by on 13 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Haley Wise- Front Office Director

We are sorry to hear that your stay did not meet your expectations. If you would like to discuss this further, please contact the hotel directly.

4 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Haley Wise - Front Office Director

We appreciate your review! We hope to see you again in the future!

4 out of 5

Posted by on 27 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Haley Wise - Front Office Director

Thank you for your feedback! We are thrilled to hear you enjoyed your stay!

4 out of 5
Cool it is so close to museums, shopping and restaurants. Grand Rapids has a delightful downtown. I would have liked a room fridge

Posted by on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Haley Wise - Front Office Director

We are so happy that you enjoyed your stay with us and that you enjoyed the location of our hotel in Downtown Grand Rapids! We are thrilled that all of our rooms will be getting mini fridges in 2020! We hope that you will continue to stay with us whenever you are in the area!

5 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Haley Wise - Front Office Director

We appreciate your feedback!

4 out of 5
Great location! Nice restaurant right in the hotel.

Posted by , from Parma on 11 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Haley Wise - Front Office Director

We are delighted to hear that you enjoyed your stay with us at the Holiday Inn Downtown Grand Rapids! We hope that you will continue to stay with us whenever you are in the Grand Rapids Area!

5 out of 5
Helpfull courteous staff, clean and comfortable rooms.

Posted by on 24 Jul. 2019

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Comment from Hotel Management

30 Aug. 2019 by Haley Wise - Front Office Director

We are happy to hear that you loved your stay from the staff to the rooms! We hope that you will continue to stay with us whenever you are in the West Michigan Area

5 out of 5

Posted by on 23 Jun. 2019

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4 out of 5
Great location. Staff was friendly, knowledgeable about the area events and prepared for a crowd.

Posted by on 14 May 2019

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4 out of 5
Good hotel for an overnight. Close to everything. Easy Uber

Posted by on 5 Feb. 2019

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About the Holiday Inn Grand Rapids Downtown

Location 310 Pearl Street NW, Grand Rapids, MI 49504

Property Features

Holiday Inn Grand Rapids Downtown offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1539 square feet (143 square meters). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Grand Rapids Downtown. Self parking is free. This 3-star Grand Rapids hotel is smoke free.

  • 175 guestrooms or units
  • 7 levels
  • 1539 sq ft of conference space
  • 143 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Grand Rapids, MI (GRR-Gerald R. Ford Intl.) (21.7 km / 13.5 mi)
  • Train station: Grand Rapids Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Grand Rapids Downtown offers 175 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Pearl Street Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Downtown Holiday Inn
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You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.