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Sheraton Grand Rapids Airport Hotel

4.0 star property
Enjoy the indoor pool at this 4-star Grand Rapids hotel

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Photo gallery for Sheraton Grand Rapids Airport Hotel

Property amenity
Property amenity
Executive lounge
Exterior
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly

Explore the area

View in a map
5700 28th St SE, Grand Rapids, MI, 49546
  • Place, MSA Fieldhouse
    ‪11 min walk‬
  • Place, Patterson Ice Center
    ‪2 min drive‬
  • Place, Van Andel Arena
    ‪12 min drive‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(8 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Courtyard View

  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(22 reviews)
  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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About the area

Grand Rapids

Close to airport.You'll find MSA Fieldhouse and Patterson Ice Center within 2 miles (3 km) of this hotel. Centerpointe Mall and Orbit Room are also within 3 miles (5 km).

What's nearby

  • MSA Fieldhouse - 11 min walk - 1.0 km
  • Patterson Ice Center - 2 min drive - 2.6 km
  • Frederik Meijer Gardens and Sculpture Park - 7 min drive - 11.1 km
  • DeVos Performance Hall - 12 min drive - 20.0 km
  • Van Andel Arena - 12 min drive - 20.0 km

Getting around

  • Grand Rapids Station - 17 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Chick-fil-A - ‬11 min walk
  • ‪Panera Bread - ‬5 min walk

About this property

Sheraton Grand Rapids Airport Hotel

Enjoy the indoor pool at this 4-star Grand Rapids hotel
Sheraton Grand Rapids Airport Hotel offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center, 25 meeting rooms, and coworking spaces are available. Multilingual staff, gift shops/newsstands, and a garden are also featured at Sheraton Grand Rapids Airport Hotel. Self parking is free.

This 4-star Grand Rapids hotel is smoke free.

  • 259 guestrooms or units
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sheraton Grand Rapids Airport Hotel offers 259 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

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Property amenities

Family friendly

  • Indoor pool
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to 11:00 AM for a fee: USD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Pool hoist on site
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 20 per person
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sheraton Rapids Hotel Rapids
The Plaza Grand Rapids Airport Hotel
Sheraton Grand Rapids Airport Hotel Hotel
Sheraton Grand Rapids Airport Hotel Grand Rapids
Sheraton Grand Rapids Airport Hotel Hotel Grand Rapids

Sheraton Grand Rapids Airport Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 504 reviews
Rating 8 - Good. 99 out of 504 reviews
Rating 6 - Okay. 40 out of 504 reviews
Rating 4 - Poor. 20 out of 504 reviews
Rating 2 - Terrible. 22 out of 504 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return for sure

Clean and very nice staff
Stayed 1 night in Sep 2025

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and there was mold on my breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Robbye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Isabel

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Stayed 1 night in Sep 2025

2/10 Terrible

marcie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
our tv didnt work told front desk noone came to repair pool was closed firepit wasnt lite at night when we asked was just horrible
Stayed 2 nights in Aug 2025

2/10 Terrible

Ezekiel, Reno

Stayed 1 night in Aug 2025

10/10 Excellent

Verneder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of our faves

We've stayed at this property several times now and enjoy it each time. The bathroom was a little off putting, but not horrible. Or shower curtain had water stains and the tissue holder was loose. However, it was clean as far as the eye could see. My only other complaint from the last stays, was that our tv didn't work. We could get the cable channels however none of the APPs were working. This has happened twice now.
Stayed 1 night in Aug 2025

8/10 Good

jacobus, london

Stayed 2 nights in Jul 2025

4/10 Poor

DAVID, Ray Township

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was great except they could not turn off the air-conditioning. Room was too cold and we could not sleep or get comfortable. Ask for extra bedding if you do stay. That might help.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean room
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service

so so

The hallways weren’t swept during my three day stay with visible crumbs and paper on the floors. My bathroom tub drain wasn’t attached and literally came off in my hand when I tried to open the drain. So gross. The valet driver blew snot out his nose onto the parking lot right before getting in the vehicle. Also completely gross and disgusting. Room could never get cool or under 73. It was very stuffy. They offered a fan which made me believe that I’m Not the only one who has had this issue.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelsey

Stayed 2 nights in Aug 2025

8/10 Good

DeAndrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Valerie, Gladwin

Business traveller
Liked: Staff & service
The only staff member I saw was ok. Property and grounds seems tattered and in need of maintenance. Shabby. Carpet felt old. Outdoor areas just need care. Room was large and clean. Bathroom was large and clean. Provided toiletries were very nice and felt luxurious. Parts of the interior were well designed and nicely decorated. Weird beeping all night like a smoke alarm needed a battery? Unsettling. No information in room with facility info like ice locations or times for restaurants. No answer from guest services after multiple attempts. Pool was very nice. Clean. Well maintained. Grounds around pool looked weathered and in need of care.
Stayed 1 night in Aug 2025

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities, room comfort

Slept great!!

Cleanliness, and the fact the hot tub was out of order, are my only concerns. The bathroom, had hair from heads and shaving all over the shower and corners of the room. The floor looked like it hadn't been vacuumed in some time. The room was comfortable and the bed was perfect. The staff were super nice and attentive.
Stayed 1 night in Jul 2025

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Angelica

Stayed 1 night in Aug 2025

8/10 Good

Lorraine

Liked: Cleanliness, amenities
I had a good stay here and really loved the amenities. The only problem I had was my TV control and room phone was not working and when I addressed the issue they forgot to send someone to fix it and had to to come back again after 5 hours of waiting.
Stayed 6 nights in Aug 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Aug 2025

4/10 Poor

S

Travelled with family
Liked: Amenities
Disliked: Staff & service
I recently stayed three days at the Sheraton Hotel, and it did not live up to the 4-star rating it claims to have. While the pool area was nice and the bed was comfortable, those were the only highlights of an otherwise disappointing experience. One of our rooms was not cleaned the next day even after we specifically requested it, and another never received the extra towels we asked for. The staff gave the impression they were concerned, but nothing was actually done to resolve the issues. The rooms also weren’t thoroughly cleaned upon check-in, which made the lack of follow-through even more frustrating. For the price we paid, I should’ve just booked a stay at Holiday Inn or Drury Inn—both offer comparable amenities and service for the same cost, and I likely would’ve had a better overall experience. Unfortunately, I can’t recommend this Sheraton location. The service, cleanliness, and attention to guest needs simply didn’t measure up.
Stayed 3 nights in Jul 2025