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Servatur Isora Suites

4.0 star property
Family-friendly 4-star hotel near Arena Beach

Choose dates to view prices

Photo gallery for Servatur Isora Suites

A water slide at a resort with a pool and palm trees in the background.
A balcony with two chairs and a small table, overlooking a coastal view with the ocean and a boat.
A modern hotel lobby with a central seating area, a reception desk, and a visible hotel name.
A modern hotel lobby with a central reception desk, seating area, and a patterned floor.
A beach with palm trees, a rocky shoreline, and a building complex in the background.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Bar

Explore the area

View in a map
Avenida de la Gaviota, 1, Guia de Isora, Tenerife, 36680
  • Place, El Varadero
    ‪1 min walk‬
  • Place, Arena Beach
    ‪7 min walk‬
  • Place, Tenerife Beaches
    ‪12 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪34 min drive‬

Room options

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

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About the area

Guia de Isora

Seaside stay .Within a 15-minute walk of the hotel, you'll find Arena Beach and Tenerife Beaches. Oasis Los Gigantes Public Pool and Los Gigantes Beach are also within 3 miles (5 km).

What's nearby

  • El Varadero - 1 min walk - 0.1 km
  • Arena Beach - 7 min walk - 0.6 km
  • Tenerife Beaches - 12 min walk - 1.0 km
  • Playa Chica - 19 min walk - 1.6 km
  • Playa de Punta Blanca - 19 min walk - 1.6 km

Getting around

  • Tenerife South Airport (TFS) - 41 min drive

Restaurants

  • ‪Douce France - ‬14 min walk
  • ‪Am Eck - ‬13 min walk
  • ‪Legends - ‬7 min walk
  • ‪Restaurante Blue Martini - ‬9 min walk
  • ‪Restaurant Teide - ‬3 min drive

About this property

Servatur Isora Suites

Family-friendly 4-star hotel near Arena Beach
Some rates at Servatur Isora Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Servatur Isora Suites offers its guests 4 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Public spaces have free WiFi. You can enjoy a drink at the pool bar. A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Servatur Isora Suites.

This 4-star Guia de Isora hotel is smoke free.

  • 312 guestrooms or units
  • 5 levels
  • 6 buildings
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
Servatur Isora Suites offers 312 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Televisions come with cable channels.

Guests have access to shared bathrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, and hair dryers. This Guia de Isora hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Landmar Playa La Arena
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  • Pool
  • All-inclusive available
  • Kids pool
  • Waterslide
4.2 out of 5, Very good, 439 reviews
The price is CA $326
CA $349 total
includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A poolside bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 20-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shared bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:30 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Barcelo Guia De Isora
Allegro Isora Hotel Guia de Isora
Barceló Varadero Aparthotel
Barceló Varadero Aparthotel Guia de Isora
Barceló Varadero Guia de Isora
Barcelo Varadero Hotel Guia De Isora
Barcelo Varadero Tenerife/Guia De Isora
Barcelo Hotel Varadero
Barceló Varadero Hotel Guia de Isora
Barceló Varadero Hotel
Allegro Isora Hotel
Allegro Isora Guia de Isora
Allegro Isora Hotel
Allegro Isora Guia de Isora
Allegro Isora Hotel Guia de Isora

Frequently asked questions

How close is Servatur Isora Suites to the airport?

Servatur Isora Suites is 25 mi (41-min drive) away from the Tenerife South Airport (TFS) airport, the closest popular airport to the property.

Does Servatur Isora Suites have an airport shuttle?

Airport shuttle services are not available at Servatur Isora Suites.

How close is Servatur Isora Suites to the beach?

This hotel is a short 9-minute walk from Arena Beach and 11-minute walk from Tenerife Beaches. Don't forget your sunscreen!

Does Servatur Isora Suites offer free breakfast?

Servatur Isora Suites does not offer free breakfast.

Is there a casino at Servatur Isora Suites?

No, there is no casino at this hotel.

What time is check-in at Servatur Isora Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Servatur Isora Suites?

Free parking is not available at this hotel.

Does Servatur Isora Suites have a pool?

Servatur Isora Suites features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 10:00 AM to 6:30 PM.

Does Servatur Isora Suites have a spa?

There are no spa services available at this hotel.

How close is Servatur Isora Suites to downtown Guia de Isora?

Servatur Isora Suites is 0.2 mi away from La Arena.

Servatur Isora Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 148 reviews
Rating 8 - Good. 44 out of 148 reviews
Rating 6 - Okay. 39 out of 148 reviews
Rating 4 - Poor. 5 out of 148 reviews
Rating 2 - Terrible. 5 out of 148 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The staff were truly amazing—friendly, helpful, and always attentive. The food was very good, with plenty of variety to enjoy. Another big plus is the convenient location; there’s a bus stop right in front of the hotel, making it easy to travel anywhere you need. Overall, a fantastic experience and I would definitely recommend this hotel!
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! The service, the activities, and the food made this an incredibly memorable vacation. Great hotel for families with kids of all ages. Highly recommend!
Stayed 8 nights in Dec 2024
Verified review

6/10 Okay

Marjo

Liked: Cleanliness, staff & service
We stayed at the hotel for two nights with our family and overall the experience was okay. The pool water was quite cold, even in the heated pool. The restaurant was very noisy and echoing, which made dining indoors rather uncomfortable. The food was average, nothing special. The evening disco was a nice bonus for the children.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Yuliya

Liked: Amenities
Very basic and needs TLC but food was good.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with views of the sea and the mountains. Wonderful buffet with so much choice and a different theme each evening and entertainment that made it even more special. Parking, nice restaurants and shops nearby. Would definitely go back.
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

pavan

Liked: Staff & service
Disliked: Cleanliness
Rooms are neglected.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel, will visit again. Really nice apartments, 3 lovely pools, great facilities and in a really nice area just a few minutes walk from the beach. Supermarket next door, pool towels, microwave, fridge... beautiful weather. Had a wonderful week's break in Feb 2025
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. There is nothing to complain about our holiday at Allegro Isora. Everything was extremely clean and tidy and very well maintained. The staff were very friendly and helpful. The food was excellent and there was always a constant flow of freshly cooked food;the variety was fantastic too - you certainly wouldn’t go hungry!
Stayed 7 nights in Apr 2023
Verified review

8/10 Good

Monika

Liked: Cleanliness, staff & service
A little bit old / used hotel and the food is average -not a big choice and queues to the main restaurant.
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Joanna

Disliked: Property conditions & facilities
We stayed at Allegro Isora in January and were lucky to have absolutely fantastic weather — plenty of sunshine and perfect temperatures for relaxing by the pool. It was an ideal winter escape. The hotel has three swimming pools, which is a big plus. There was always space to relax, and the pool area had a great holiday atmosphere. The evening entertainment was also very enjoyable — fun, lively, and something to look forward to after dinner. It really added to the overall experience. One of the highlights was definitely the food. There was a good variety, everything was fresh, and we always found something we enjoyed. The overall atmosphere around the hotel felt friendly and relaxed, making it a pleasant place to spend our holiday. However, the rooms are quite tired and could definitely benefit from refurbishment. Some of the areas around the pool also look a bit worn and in need of updating. While everything was functional, the interiors don’t reflect a modern standard. Overall, we had a very nice stay thanks to the weather, food, pools, and entertainment. If you’re looking for a sunny getaway with a great atmosphere and don’t mind slightly dated rooms, it’s a solid option.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Morris

Liked: Staff & service
Disliked: Cleanliness, amenities
Property served it's purpose for a one night stay until we checked into Airbnb. Pool was nice but too noisy, too many to many kids, room was tired and noisy. Hot water took a long time to show at all faucets. Breakfast buffet was better than what we expected. Staff was friendly at this hotel.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Vyatcheslav

Liked: Staff & service
Disliked: Cleanliness
Room cleaning service is bad! Restaurant is good. Rooms are old
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Grace Adeleye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service And they go the extra mile to solve any issues
Stayed 4 nights in Nov 2023
Verified review

6/10 Okay

Emilie

Liked: Staff & service
Furnitures like the couch need to be updated the kitchen cabinet was not screwed in right. The bathroom smelled aweful. The cleaning lady did not even empty the kitchen bin. The sea view was nice. Pool a little too cold but great view of the mountain
Stayed 3 nights in May 2025
Verified review

6/10 Okay

RODERICK

First off I should say the food, or at least the breakfast is excellent. However I had two short stays of 3 and 1 night. Showers floods the lounge!! I was on the ground floor and both rooms had insecure patio doors. Air con was a blessing and the staff are great. Area around? If you’re not half / full board limited options. I stay as it’s convenient for family but may look at other options. Especially as I was awoken at 07:00 by staff outside the bedroom discussing everything but work.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Martha D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Terrible stay

Very dirty hotel, everything is sticky. The bathtub was absolutely dirty and clog. Air conditioning doesn’t work and even when you report all this, nothing gets done to fix it.
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Carol

The property is more shabby than chic. It feels understaffed - the pool area would benefit from cleaning throughout the day. The restaurant is appallingly setup and needs a workflow to address the bottlenecking. Breakfast shouldn’t take the length of time it does.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value hotel

Very good value holiday, staff very friendly, great customer service & extremely clean. Only downfall is the queueing in the restaurants at peak times. The lay out around the show cooking and hot buffet does not work. Long queues for food whether you want it or not, you have to pass pasta/pizza area then the grill before you get to the hot buffet. Lots of people pushing in. If the hotel was to sort this I would have given 5 stars. Food most days was excellent & drinks very good quality. Pool areas very clean, never an issue getting a sunbed even when busy.
Stayed 7 nights in May 2023
Verified review

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Low value and lots of issues

The Good: The Bad: cold pools, broken beds, stonecutting and maintance outside appartment for a whole week, bugs in the rooms, some very bad diner experience, complains where ignored, higher price when paying than advertised on Hotels. Since the hotel also have all inclusive alcohol bars we also had issues with people drinking soo much that they startet group fights by the pools early in the day times.Children had to be remove from drunk adults and police and guards had to come and fix the problems.
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Maria

Disliked: Cleanliness, staff & service
It has been a while since I was this disappointed with a hotel. Cleanliness or the lack of has probably been the biggest factor - whether it was by the pool or in the rooms. We also felt you cannot really talk about hospitality as such- the staff, bar one or two exceptions, are doing just enough, barely offering a smile - not the energy you want to be around. Activities for kids not adequately advertised- most entertainment seems to have been happening by one pool and no staff bothered to walk around the others to ask the kids to join- very disappointing. The food was an average all inclusive buffet, nothing remarkable to point out, however the coffee was pretty good. Towels left on sunbeds from 7am- so if you are later you struggle to find space. Very disappointing stay, would not recommend.
Stayed 4 nights in May 2025
Verified review

6/10 Okay

George

Liked: Staff & service, room comfort
Disliked: Cleanliness

A good stay with room for improvement

We enjoyed our stay, and the staff at the front desk, lifeguards, and restaurant were all very friendly, helpful, and attentive. The food was excellent, and we really liked how the hotel changed themes and cuisines each night. The waiters were especially kind and supportive with our two young boys. The hotel is pram friendly, with easy access to all areas. The kids pool is fantastic, with both big and small slides that kept our boys entertained for hours. Evening entertainment was also very enjoyable, with energetic staff who brought a lot of fun and made sure the children were involved. The rooms are very spacious, and the beds are comfortable, but the biggest downside for us was the cleanliness. When we arrived, we noticed small mites in the bathroom. Even though we asked for it to be thoroughly cleaned, it was not, and my wife had to take care of it herself every day. We also followed the instructions to have the bed sheets changed, but this did not happen until we asked the cleaning team directly on day 4. Although they claimed the sheets had been changed, a small transfer mark from my wife’s black swimsuit stayed on the corner of my son’s bedding throughout our stay. If there was one improvement we would suggest beyond cleanliness, it would be to add a snack and drinks bar at the kids pool. It is not a major issue, but it would save the walk when spending long afternoons there.
Stayed 7 nights in Sep 2025
Verified review

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Nice hotel, poor/impersonal service quality

Upon arrival we waited for 15 mins before being seen by the receptionist, she was then very unwelcoming and proceeded to tell us there's no kids play area, when this was a big factor as to why we chose this hotel. When I showed her the play area photos she said, "this is only for kids older than 4, but you can ask them", which was not correct, kids under 4 can use the play area but must be accompanied by their parent. The room was nice with a large bed and good storage, a cot was provided, the kitchen had a microwave and a fridge along with some plates, glasses and cutlery. No cloths, sponges or dish soap. No kettle or mugs. Their was a sofa bed, which was very uncomfortable to sit on, it wanted to unfold at any opportunity. The sea view was really nice, overlooking a busy road however, but this was not a problem. We had half board (breakfast and lunch) overall the food was average. It is very much mass produced at low cost. There is not a great selection of fruit in the morning, we could pick up much fresher/tastier fruit in the Hiperdino only 30 meters away. The dinner was quite good with themed nights. It did get particularly busy at peak times though, so you'd have to que for a while. The pool areas are great with comfortable sun loungers, we were not allowed to put up the parasol most days due to the wind, this could be improved as we have a 1 year old who can't sit in the sun for too long. Overall the stay was good but the service quality was poor.
Stayed 6 nights in Mar 2024
Verified review

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je vais commencer par 2 points négatifs : -la piscine n'est pas chauffée au mois d'avril impossible de se baigner - le toboggan n'a été fonctionnel que le premier jour - fuite d'eau dans la chambre Points positifs : - buffet très varié - les animations du soir ont été une très agréable surprise - situation géographique de l'hôtel pour visiter l'île - équipement pour les enfants :3 piscines, parc de jeux, city stade ... Je recommande pour des séjours famille
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tocó espectacular, hermoso y apto para niños , mis hijos lo disfrutaron un montón , 100% recomendado
Stayed 2 nights in Apr 2026