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Pan Pacific Hanoi

5.0 star property
Family-friendly 5-star hotel near Dong Xuan Market

Choose dates to view prices

Photo gallery for Pan Pacific Hanoi

Lobby
Enjoy breathtaking views of the city and river from this spacious balcony.
Ballroom
Enjoy a sumptuous spread at our buffet, featuring a variety of dishes and refreshments.
Relax in comfort with a sofa and armchairs, enjoy meals at the dining table, and take in the city view from the large windows.

Popular amenities

  • Bar
  • Pool
  • Room service

Explore the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • West Lake
    ‪1 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Lake View

Deluxe Room, 2 Single Beds, Lake View

Deluxe Room, 2 Single Beds, Lake View

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area

Studio Balcony Suite

  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Lake View

Premier Room, 2 Single Beds, Lake View

Premier Room, 2 Single Beds, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

Pacific Club, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Premier Suite

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area

One Bedroom Deluxe Serviced Suite

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Studio Suite, 1 King Bed

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Premier Serviced Suites

  • 59.5 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment

1 bedroom, down comforters, minibar, in-room safe

Executive Apartment

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King

Pacific Club Lakeview King

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

1 bedroom, down comforters, minibar, in-room safe

One Bedroom Executive Serviced Suites

  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the area

Hanoi

Heart of Hanoi.With a stay at this Ba Dinh hotel, you'll be within half a mile (1 km) of West Lake and 2 miles (3 km) of Ho Chi Minh Mausoleum. Dong Xuan Market and Quan Chuong Gate are also within 2 miles (3 km).

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 1 min drive - 1.5 km
  • Dong Xuan Market - 2 min drive - 1.9 km
  • Hanoi Old Town Night Market - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 3 min drive - 3.0 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Family-friendly 5-star hotel near Dong Xuan Market
Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 328 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 1221 sq m of conference space
  • Built in 1998
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Pan Pacific Hanoi offers 328 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Russian, Vietnamese

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  • Pool
  • Spa
  • Kids pool
  • Parking included
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The price is CA $167
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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 1450000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 0100113141

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 903 reviews
Rating 8 - Good. 306 out of 903 reviews
Rating 6 - Okay. 71 out of 903 reviews
Rating 4 - Poor. 23 out of 903 reviews
Rating 2 - Terrible. 12 out of 903 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

parisa

Too old
Stayed 1 night in Apr 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Min Wei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Stayed 1 night in Mar 2025

10/10 Excellent

Liudmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, well appointed hotel at a reasonable price .
Stayed 1 night in Mar 2025

10/10 Excellent

Hakan, Melbourne

Business traveller
Liked: Cleanliness, amenities
gym pool yoga class
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Mitch

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such great attention to detail. Responsive staff. Impeccable.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was a little outdated with old furniture but the view of the river made up for it .
Stayed 3 nights in Nov 2024

10/10 Excellent

Hernán, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel increíble con facilidades y muy conveniente en Honai
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Chín-Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

6/10 Okay

Tiffany

Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

I want to live here.
Stayed 1 night in Oct 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

10/10 Excellent

Quoc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
upscale property. I get what i paid for
Stayed 1 night in Aug 2024

10/10 Excellent

Hemal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Dennis

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
Stayed 3 nights in Apr 2024

8/10 Good

Nishant

Business traveller
Liked: Cleanliness, room comfort

Pan Pacific - not really a 5 star in Hanoi

The fixtures were old and unlike any other five star hotel, it charged me for extra bottle of water beyond 1 litre per day. The bathroom fixtures need to be re looked and food options as well
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024