2/10 Terrible
Merybelle
Travelled with family
Aug 20, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During check in time, the receptionists took a pictures to our passport from her personal phone. The reason was for the record purposes, she didn’t understand the data protection. 1. The reception didn’t ask for consent before took the picture to our passport from her personal phone.2. The facility didn’t have scanners or copying equipment for records purposes.
During booking the room I send a message possible lower floor due to my husband vertigo. The receptionist give us a room in 16th floor which my husband have a vertigo due to heights. I ask for lower floor she gives 12th floor instead. The lift take ages or very slow at least 5mintues if your are in higher floor, no any aircorn in the corridor and lift. When we enter the roomwe check, the mirror need change because the edge is fading can tell is very old mirror, the top need to change because is old already fading the chrome of the top, the shower glass need to clean properly lots of water scale need to change as well can tell is very old glass. The wall paper where the tv need to change the edge coming off. The window need to clean is very dirty outside and need to change too. The whole building must have a sound proof because by the main highway very noisy, entire stayed we haven’t slept at all. Also we can hear the next room having something *** due to no sound proof and no privacy at all. I write more about this hotel but no point. I rather not to recommend this hotel to anyone and I will never come back again.
Merybelle
Stayed 4 nights in Aug 2025