Weâve had to complain to the hotel because of the bad maintenance of the room. The cleaning was not being doing properly (cleaning once every 2-3 days, disgusting), the floor so dirty, and they didnât left supplies for us like the towels or toilet paper. The sheets were broken and the towel heater wasnât working because it was completely destroyed.
Besides that, we were stolen at the hotel, inside our room, and from the staff itself. I left my Apple Watch and Airpods on the table as they ran out of battery. When arriving back we found out that we donât have them anymore. We are completely sure that were stolen because we left these 2 items on the table, under the TV.
We complaint and the excuse of the hotel was that âwe had a safe in our room, and we should use itâ, they didnât even apologize or tried to help. I have never used a safe in my life in a hotel and Iâve never faced any problem. This shows how irresponsible the hotel management is. They keep saying they didnât but itâs clear as water.
Also, after all this mess, 2 days before we left, we found people on our room, fixing some things on our roomâs terrace, without even asking for our permission! And using the room water heater (the one to warm up the water for coffee/tea) as a tool to fix the problem.
This is not acceptable and I hope nobody stays here.